New Landing › How can we help? › Themeforest Theme Support › Uplift › Uplift Update destroyed my site.

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    Posted in: Uplift
  • October 5, 2016 at 3:51 pm #294528
    Fannoun
    Member
    Post count: 15

    Good morning! Hope you’re doing great.

    A few minutes ago, I applied an update you released to the Swift framework and the Uplift theme and my site ended damaged.

    All the pages, posts, and settings remain visible on the inside, but when you see the website as a visitor, nothing works.

    I need fast and accurate help with this because the update just blew away two months of hard work. :/

    October 5, 2016 at 3:56 pm #294530
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Your website is creating an 500 internal server error.
    Can you provide us the server logs so we can see the reason of the error or provide us ftp access to have a look.

    Use the private reply.

    -Rui

    October 5, 2016 at 3:59 pm #294531
    Fannoun
    Member
    Post count: 15
    This reply has been marked as private.
    October 5, 2016 at 4:04 pm #294533
    denorm
    Member
    Post count: 16

    I just updated as well.. at first home page posts didn’t show up. I deleted WP super cache files, then disabled WP super cache but still no home page posts. I went into settings and re-added a static page as my home page. Then a new error occurred:

    Fatal error: Call to undefined function nota_get_vimeoid() in /home/XXXX/wp-content/plugins/swift-framework/includes/page-builder/inc/asset-functions.php on line 81

    UpliftVersion: 1.3.0, Swift Framework version Version 2.5.0

    October 5, 2016 at 4:10 pm #294535
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hey guys,

    Please can you update the Swift Framework plugin to v2.5.11 – that should sort it. Apologies for the issue.

    – Ed

    October 5, 2016 at 4:12 pm #294536
    Fannoun
    Member
    Post count: 15
    This reply has been marked as private.
    October 5, 2016 at 4:14 pm #294539
    denorm
    Member
    Post count: 16

    Don’t update yet!

    I just updated and now cannot reach the website at all, including admin!

    Fatal error: Cannot redeclare sf_get_vimeoid() (previously declared in /home/XXXX/wp-content/plugins/swift-framework/includes/page-builder/inc/asset-functions.php:101) in /home/XXXX/wp-content/themes/uplift/swift-framework/core/sf-media.php on line 60

    October 5, 2016 at 4:18 pm #294541
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @denorm

    Please can you provide us FTP access? We’ll resolve that for you immediately.

    – Ed

    October 5, 2016 at 4:28 pm #294549
    denorm
    Member
    Post count: 16

    Hi Ed,

    Sorry, just lost my internet connection for a bit.

    I already fixed it by adding if ( ! function_exists( ‘sf_get_vimeoid’ ) ) around the function on line 35 in wp-content/themes/uplift/swift-framework/core/sf-media.php

    Love your themes and awesome support!

    October 5, 2016 at 4:30 pm #294551
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Jorge,

    Can you check again your website?

    -Rui

    October 5, 2016 at 4:37 pm #294555
    Fannoun
    Member
    Post count: 15
    This reply has been marked as private.
    October 5, 2016 at 4:41 pm #294559
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @Jorge
    I activated those 3 plugins and it seems fine.

    I think you can place the headline asset inside a row and upload a background image to that row.

    -Rui

    October 5, 2016 at 4:44 pm #294560
    denorm
    Member
    Post count: 16
    This reply has been marked as private.
    October 5, 2016 at 4:46 pm #294561
    Fannoun
    Member
    Post count: 15

    OK @Rui! I’ll try that.

    Thank you VERY much for helping me with this!!!

    October 5, 2016 at 4:49 pm #294566
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem @jorge , glad I could help.

    -Rui

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