New Landing How can we help? Themeforest Theme Support Neighborhood updating to 3.12 caused problems with Woocommerce Quick View

Viewing 8 posts - 1 through 8 (of 8 total)
  • #204302
    creatorofstuff
    Member
    Post count: 313

    After updating my test site to Neighborhood 3.12, I’m having problems with Woocommerce Quickview. The first time I tried to view it, it looked like the attached screenshot. (Things are not lined up properly, it’s small, and too far down the page.)

    I have not been able to get it to work at all in subsequent attempts to view.

    I am afraid to update my live site until I know what is happened and how to fix it. ๐Ÿ™ Can you help?

    Thanks!

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    #204452
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t load the quickview in your test site, it just appears the spinner. Can you check?
    Will try to replicate in my local installation.

    -Rui

    #204671
    creatorofstuff
    Member
    Post count: 313

    Did you notice in my original comment that I said “I have not been able to get it to work at all in subsequent attempts to view”?

    This is part of the problem (it just spins and never loads), and I don’t know what is happening. The only difference is that I updated to the theme 3.12 and then this problem started.

    ๐Ÿ™

    #205052
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am on your test site and the quick view is working nicely, like it should in the screenshot (1).

    Did you resolve this?

    – David.

    #205053
    creatorofstuff
    Member
    Post count: 313

    Hi David – No, I had not done anything at all! I was waiting to see what you had to say. But I just checked it and you are right! It is now working. I can’t even imagine what changed to make that happen. Little gremlins, perhaps? Very strange, indeed.

    I apologize for the false alarm. I will try updating the theme on my live site and cross my fingers that everything works properly…

    Thank you!!!

    #205055
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    The most simplistic thought would be a browser cache or plugin cache, glad it’s sorted!

    – David.

    #205056
    creatorofstuff
    Member
    Post count: 313

    Good point.

    Thank you once again!
    ๐Ÿ™‚

    #205057
    David Martin – Support
    Moderator
    Post count: 20834

    Not at all, happy to help you out.

    -David.

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