Update error-

[Sylviebyfreer]

I’ve tried to update the theme and I get this message:

An error occurred while updating Atelier: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I cannot even work on the site as many functions seem to be broken.

Can you help me fix this. Thanks

[David Martin – Support]

This reply has been marked as private.

[Sylviebyfreer]

How long do you expect this outage to continue for?

[Sylviebyfreer]

Hi there, I have updated the theme but this is what I get:

Fatal error: Call to undefined function sf_gopricing_list() in /home/byfreercom/public_html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php on line 62

Thanks

[Sylviebyfreer]

Hi there, Now I cannot access the wp admin section. Totally locked out.Site is offline too.

[David Martin – Support]

This reply has been marked as private.

[Sylviebyfreer]

Hi there, I have already updated the plugin. And it showed as successful.

[Rui Guerreiro – SUPPORT]

Hi,

I just activate Atelier and the SwiftFramework plugin to check if it’s fine, and it seems good.
Let us know if you find any additional problem.

-Rui

[Sylviebyfreer]

Hi there, I’ve gone back into it and there seems to be a problem with the go pricing plugin. I started reactivating the plugins when I got this error message:

Warning: require_once(../../../../../themes/atelier/swift-framework/core/sf-functions.php): failed to open stream: No such file or directory in /home/byfreercom/public_html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php on line 2

Fatal error: require_once(): Failed opening required ‘../../../../../themes/atelier/swift-framework/core/sf-functions.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/byfreercom/public_html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php on line 2

Cannot get back into the site.
Thanks

[Rui Guerreiro – SUPPORT]

That’s strange, line 2 it’s an empty line.
Can you provide FTP access to check what’s going on?

Thanks

-Rui

[Sylviebyfreer]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[Sylviebyfreer]

This reply has been marked as private.

[David Martin – Support]

Hi,

I cannot seem to get to your root folders on your ftp, what ‘Server’ details and ‘Remote Path’ are you using?

If you could screenshot your FTP setup also that will help.

– David.

[Sylviebyfreer]

Is that what you need?

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