New Landing › How can we help? › Themeforest Theme Support › Flexform › Update 1.5.2

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Flexform
  • September 10, 2013 at 8:56 am #20912
    Kirsten
    Member
    Post count: 234

    Hello, when I try to update to 1.5.2 I get a message that it’s not possible to remove the old theme so the update won’t work. Then the whole theme is gone so I have to do a restore from my back-ups. Any idea what is happening?

    September 10, 2013 at 8:27 pm #21064
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    How you did the updating process?

    Thanks,
    laranz.

    September 11, 2013 at 7:13 am #21107
    Kirsten
    Member
    Post count: 234

    In WordPress through the update engine

    September 11, 2013 at 5:44 pm #21271
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Try the FTP way.

    Backup the theme and also the theme options. (In case anything happen you can revert it back) Then try updating the theme using FTP. (unzip the theme and rename it to another name and upload in wp-contents/themes folder and activate it, you can import the theme options from the backup)

    Let me know, what you got.

    Thanks,
    laranz.

    September 12, 2013 at 4:02 pm #21500
    Kirsten
    Member
    Post count: 234

    The update worked using FTP!

    Thanx for the support.

    September 13, 2013 at 12:12 am #21599
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Glad you found it useful 🙂

    Let me know if you have any other questions.

    Thanks,
    laranz.

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    Posted in: Flexform
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