Trouble updating pinpoint – swiftideas

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Tagged: access, admin, area, cannot, install, installed, pinpoint, point, post, says, site, something, trouble, update, Updating, Wordpress

This topic has 1 reply, 2 voices, and was last updated 11 years by Cosmin – SUPPORT.

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Posted in: Pinpoint
May 24, 2013 at 11:02 pm #6069

ruthhill74
Member

I received a notification that pinpoint released an update to pinpoint. I downloaded and tried to install. I uploaded successfully to wordpress, but the install failed. It said it already had been installed. It says that the install has failed.

I know something must be wrong as my admin dashboard of my wordpress site is running so slowly to the point that I sometimes cannot even post or access it. Please help me in this area.

May 27, 2013 at 7:09 pm #6232

Cosmin – SUPPORT
Member

Post count: 3851

Hi,

To update a theme manually, you first need to remove the current one you’re using.

Activate a different theme, delete your current Pinpoint and then install the latest version. Your content and theme options will not be lost in the process.

Regards,

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Cosmin
Support Assistant
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Posted in: Pinpoint

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