Translation – After upgrade to 2.0.2 some elements doesn't translate

[jowiw]

Hi,

after upgrade to 2.0.2, some elements doesn’t translate.

The modal links :
* Email Customer Care
* Shipping Information
* Returns & Exchange
* FAQs

I’m using Poedit and have tried to update the translation file (mo/po).

The other translations are working.

Thanks.

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[Rui Guerreiro – SUPPORT]

Hi,

Were those translations working before?
Can’t see anything in the update that can cause a that situation.

-Rui

[welcome]

Hi,

I have the same problem with the modal links.
I use WPML String Translation.
Before the update, those translations were working.

Neighborhood : version 2.03
Woocommerce : version 2.2.8
WPML plugins : last versions

Any advices ?
Thanks a lot

[Rui Guerreiro – SUPPORT]

@welcome

Can you provide admin access to take a look at your settings?
Please use the private reply option.

-Rui

[welcome]

This reply has been marked as private.

[laranz – SUPPORT]

Hi,

Check whether the file includes/swift-framework/sf-woocommerce.php and in line #326 it is like this?

<li><a href="#email-form" class="inline" data-toggle="modal"><?php _e("Email Customer Care", "swiftframework"); ?></a></li>

If that is correctly displayed, ask WPML support too.. I too check the language files and it is translated correctly.

Let us know,

Thanks,
laranz.

[welcome]

Hi,

I checked sf-woocommerce.php and the lines are correct.
I have contacted WPML Support.

I’ll let you know.

Thanks !

[Rui Guerreiro – SUPPORT]

No problem. Thanks Laranz
-Rui

[brs-13]

Hi!
I have the same problem
What can I do to translate these fields?
I’m using Poedit after upgrade this fields are not translated

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[zen965]

(No Hijacking intended)
But are you translating it to Danish?
Would you mind sharing the files?

[snarfe]

Hello, I’m having the same problem and have contacted wpml. Their answer is that Neighborhood is not compatible with wpml!!!! This was a surprise to me as when I purchased the theme, I read this (taken from themeforest.net): “WPML Translation Ready. Neighborhood comes with .po/.mo files as standard, and is ready to be translated into any language – or multiple languages, with 100% WPML support.”

WPML’s answer: https://wpml.org/forums/topic/modal-links-email-customer-care-shipping-info-etc-are-not-translated/

Please advise!

[snarfe]

So, any news on this compatibility issue?

[laranz – SUPPORT]

Hi @snarfe,

Neighborhood supports WPML, it is just that, the theme is not listing on the compatible listing page of WPML. I ask our developer to look over the issue about this glitch.

Let us know,

Thanks,
laranz.

[snarfe]

Thanks Laranz,

you must understand though it’s frustrating for the end user when Swift say it’s a wpml issue and wpml say it’s a swift issue…I do hope this is resolved very soon as it’s very annoying to have paid for a theme and wpml and not be able to translate certain elements! Is there not a workaround for now?

[Swift Ideas – Ed]

Hi @snarfe

I understand. Unfortunately WPML never seem to reply to our emails in an attempt to achieve this.

I’ll double check this issue and get back to you.

– Ed