New Landing › How can we help? › Themeforest Theme Support › Uplift › Tour section issue – urgent

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Uplift
  • October 10, 2016 at 7:01 am #295399
    micheal_w
    Member
    Post count: 498

    Hi guys,

    after the latest Swift Framework & Theme update one of our page doesn’t work anymore.
    All the “tours” are empty, even the admin side has everything on them.

    We have worked quite a lot on this page and everything worked well until the updates.
    Can you please have look at this as soon as possible?

    Thanks!

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    October 11, 2016 at 11:45 am #295684
    David Martin – Support
    Moderator
    Post count: 20834

    Yes I see that on the front-end only.

    It seems like the image on that page are causing this JS error: Uncaught TypeError: R.widgets.imageBanners is not a function.

    I have reported this back to the team for fix.

    Thanks.

    October 12, 2016 at 8:25 am #295897
    micheal_w
    Member
    Post count: 498

    Thank you, hope to get some solution soon as our customers can’t find the information they need!

    October 13, 2016 at 11:08 am #296186
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Micheal,

    The Tour bug has been fixed and added to the latest update.

    Thanks.

    October 13, 2016 at 11:12 am #296188
    micheal_w
    Member
    Post count: 498

    Hi David, can I ask when it will be released?
    Or is it possible download it prior?

    Thank you!

    October 14, 2016 at 11:57 am #296471
    David Martin – Support
    Moderator
    Post count: 20834

    Sure, let me just double check this with Ed (lead dev).

    Thanks.

    October 14, 2016 at 2:39 pm #296521
    micheal_w
    Member
    Post count: 498

    Thanks David,
    hope to hear from you today.

    October 16, 2016 at 4:06 am #296709
    micheal_w
    Member
    Post count: 498
    This reply has been marked as private.
    October 18, 2016 at 11:50 am #297157
    David Martin – Support
    Moderator
    Post count: 20834

    Can you purge or disable your NetDNA content service?

    This issue has been looked into and should be amended in the latest update Version 2.5.17.

    – David.

    October 18, 2016 at 1:25 pm #297191
    micheal_w
    Member
    Post count: 498
    This reply has been marked as private.
    October 19, 2016 at 3:08 pm #297476
    David Martin – Support
    Moderator
    Post count: 20834

    Assigning over to Ed so this can be included in the next build/pre-build release for you.

    Thanks,
    David.

    October 19, 2016 at 3:09 pm #297477
    micheal_w
    Member
    Post count: 498

    Hi David,

    thanks, hope to hear from him soon.

    October 19, 2016 at 3:56 pm #297490
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @micheal_w

    Have resolved this on your site – apologies for the issue.

    – Ed

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