New Landing › How can we help? › Cardinal › Tour section anchors

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    Posted in: Cardinal
  • February 5, 2015 at 8:48 pm #147689
    Kirsten
    Member
    Post count: 234

    Let me correct that. Firefox and Chrome work fine. Safari (and explorer according to client) don’t.

    February 6, 2015 at 12:37 am #147717
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,
    Aparently it can be browser cache I tried one of the links in the bottom and it worked fine.
    https://www.dropbox.com/s/xrdeqbj91fzio7b/voice_dialog.png?dl=0

    My settings were Windows 7 with IE11.
    Tell them to clear all the cache and offline content.

    -Rui

    February 6, 2015 at 8:45 am #147744
    Kirsten
    Member
    Post count: 234

    Hmm ok, my client allready had cleared the cache, but he’s using IE8. Could that be the issue?

    February 6, 2015 at 10:14 am #147770
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Yes it can. Will test with a virtual machine with IE8 and let you know my result.

    -Rui

    February 6, 2015 at 10:27 am #147775
    Kirsten
    Member
    Post count: 234

    It would be great if you could test that!

    On safari the results are different. There the right tab isn’t selected and it automatically scrolls to the top of the page. Chrome and Firefox work prefectly!

    February 6, 2015 at 11:18 am #147804
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nope, it also doesn’t work for me. Maybe some restriction with the browser version being older.

    Will have to check with Ed if it’s possible or not to work with IE8.

    -Rui

    February 6, 2015 at 11:22 am #147807
    Kirsten
    Member
    Post count: 234

    Ok great thank you

    February 6, 2015 at 12:05 pm #147824
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. You let you know.

    -Rui

    February 15, 2015 at 3:34 pm #150227
    Kirsten
    Member
    Post count: 234

    Any updates on the questions concerning IE8 and Safari?

    February 17, 2015 at 11:19 am #150830
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize for the delay. Guess your question was only about IE, what’s the problem in Safari?

    It seems IE8 doesn’t support the kind of programming used to achieve the section anchor behavior.

    -Rui

    February 17, 2015 at 12:05 pm #150844
    Kirsten
    Member
    Post count: 234

    “On safari the results are different. There the correct tab isn’t selected and it automatically scrolls to the top of the page. Chrome and Firefox work perfectly!”

    February 17, 2015 at 3:08 pm #150944
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    February 17, 2015 at 3:16 pm #150957
    Kirsten
    Member
    Post count: 234

    Yeah I’m on mac. Also on iphone. The footer links in column 4 send me to the top of the page without displaying the right tab.

    February 18, 2015 at 2:55 pm #151273
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    when I press the footer links it opens the correct tab.
    Will forward to Ed so he can test in Mac.

    Thanks
    -Rui

    February 19, 2015 at 12:06 am #151425
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Safari is working absolutely fine for me on a mac, and I’ve also just loaded up IE8, and the correct tab is showing fine on load there too..

    – Ed

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