New Landing › How can we help? › Themeforest Theme Support › Flexform › Thumbnails not being displayed

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Flexform
  • March 4, 2016 at 11:25 am #253599
    designbybruno
    Member
    Post count: 10

    Hi,

    The thumbnails of both the portfolio and recent news have are not being displayed.
    They were working fine a couple of theme updates ago…
    I did try to add the featured image in one of the portfolio items — see attach — as you previously suggested in the Themeforest comments, but they are still not being displayed.

    Can you please help me solve this problem?

    Thanks,
    Bruno

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    March 4, 2016 at 11:43 am #253605
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    March 4, 2016 at 1:03 pm #253636
    designbybruno
    Member
    Post count: 10

    The problem still persists after theme update…
    Next step?

    March 7, 2016 at 12:35 pm #253902
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Did the theme update 100% run correctly it looks like the theme is partially missing or is caching the old files?

    Please add your FTP and I’ll help you take a closer look.

    Thanks.

    March 9, 2016 at 12:54 pm #254372
    designbybruno
    Member
    Post count: 10

    The website is even worst now!
    What the F happened?!

    I had a caching plugin on that I’ve now turned off, but the problem persists.

    Here go the FTP details:
    http://ftp.veritate.pt
    user: veritat1
    pass: Atlkatlk1

    PLEASE HELP ME!

    March 9, 2016 at 1:27 pm #254388
    designbybruno
    Member
    Post count: 10

    It seems that there is a problem with the CSS files.
    Even “Theme Options” in the admin has lost formatting.

    March 9, 2016 at 3:06 pm #254430
    designbybruno
    Member
    Post count: 10

    Page Builder is also not showing up.
    Is this a plugin or is it part of the theme?
    If it’s a plugin it is not presently installed.

    March 9, 2016 at 5:28 pm #254470
    designbybruno
    Member
    Post count: 10

    UPDATE!!!

    Uploaded an old theme version from a backup and the site is back to normal.
    Makes me think there is a problem with the latest theme version you’ve uploaded…

    The thumbnails problem still persists though.

    I bought a support extension just to get help on the thumbnails subject, so help solving the problem would be appreciated.

    Thanks

    March 9, 2016 at 6:22 pm #254487
    designbybruno
    Member
    Post count: 10

    Changed the Thumbnail Options Slide and the thumbnails are now working on the one’s that I made the change.
    Would still like to understand — and solve — why the “Image” option is not working.
    Regards

    Attachments:
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    March 11, 2016 at 12:14 pm #254909
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Glad you got it sorted – to clarify this bug, if you change back to Image, from Slider nothing displays?

    Thanks.

    March 14, 2016 at 12:33 pm #255199
    designbybruno
    Member
    Post count: 10

    Yes, if I change it back to Image,from Slider nothing displays.

    Did you manage to understand why the theme update created the formatting problems?

    Regards

    March 15, 2016 at 7:32 pm #255638
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I cannot login into your site anymore, this is not something I can replicate on my dev version.

    Thanks.

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    Posted in: Flexform
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