New Landing How can we help? General Feedback & Suggestions This is a serious matter

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  • #65456
    yakselect
    Member

    I am posting in response to your message displayed on my site following the automated update of your wordpress theme because I am seriously offended.

    After updating the theme Dante purchased on Envato a few days ago and by following the suggestion of the WordPress icon on the dashboard to update it, we were greeted with a white page with the message “Cheating huh”. All of that in front of business acquaintances to whom we were showing the site. The fact of the matter is that I am not cheating, I am a Doctor and my husband is an Infosecurity specialist with 17 years experience and we need a site. In his opinion that is coming from you and ought to revise your unprofessional methods to catch those who you think hack your themes before you face serious consequences.

    Please provide me with me with an immediate restoration of the Dante theme I purchased or a full refund.

    Be advised that I have documented this incident with respect to this affront and intrusion on our servers and will not hesitate to report any violations to the Canadian consumer authorities, the Better Business Bureau, consumer complaint web sites and others.

    Finally,you are not authorized to enter my web server to display what you think is a proper way to handle public relation on the Internet.

    Govern yourselves accordingly

    #65602
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @yakselect,

    This isn’t anything do with Dante or our themes, or any kind of hacking for that matter, this is a standard WordPress message – https://www.google.co.uk/search?q=wordpress+cheatin&safe=off&espv=210&es_sm=91&source=lnms&sa=X&ei=5BZFU9T_HtSShgfvnoB4&ved=0CAcQ_AUoAA&biw=1974&bih=1238&dpr=1#q=wordpress+cheatin+uh&safe=off

    This message likely occurred because the update failed (not had anyone else with this message show up for the update before, so likely something your end). What version are you running/trying to update to?

    – Ed

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