New Landing › How can we help? › Cardinal › Theme update broke site

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    Posted in: Cardinal
  • April 12, 2017 at 10:56 pm #320827
    dt2indenton
    Member
    Post count: 3

    We tried to update the Swift Framework which caused the site and theme to crash completely. Can you help? We’ve changed our site to a default theme just so there’s something there. Can you get the Cardinal theme working again?

    April 13, 2017 at 2:15 pm #320923
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    What issues do you encounter? I see you are using Twenty16 theme now, can you add your FTP details?

    Thanks.

    April 13, 2017 at 2:37 pm #320937
    dt2indenton
    Member
    Post count: 3

    Issues: we get a blank white screen. The cardinal theme in the themes section is blank. Hence, we had to use a default theme.
    we self host so not ftp.

    April 13, 2017 at 3:21 pm #320947
    dt2indenton
    Member
    Post count: 3

    theme is back up. will try to ‘update’ the swift framework again and let you know how it went.

    April 13, 2017 at 3:38 pm #320948
    dt2indenton
    Member
    Post count: 3

    swift framework and theme updates successful this time. on our ‘Services’ page there is some formatting that is still off. Any ideas?

    April 14, 2017 at 4:39 pm #321109
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Need to login to check your settings. The provided credentials don’t work, can you check it?

    Thanks

    -Rui

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