Theme fails to activate properly on WPEngine hosting – swiftideas

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This topic has 2 replies, 2 voices, and was last updated 11 years by Swift Ideas – Ed.

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Posted in: Dante
November 23, 2013 at 6:50 pm #33001

craighome
Member

Post count: 10

Hi,

Looks an amazing theme purchased today and loaded the dante.zip main theme file (expanded from themeforest package) to WPEngine. Theme installs successfully but on Activate site ends up blank and have to restore previous backup.

Unsure what could be the problem, WPEngine is pretty good hosting and never seen this problem before with a theme. Happy to provide any info or admin logins privately to get this sorted.

Many thanks

Craig

November 23, 2013 at 7:21 pm #33004

craighome
Member

Post count: 10

Seemed to be a conflict with the previous theme, Avada – deactivated their shortcode plugin and all seems well on install now I think

November 23, 2013 at 8:43 pm #33012

Swift Ideas – Ed
Keymaster

Post count: 15264

Hi Craig,

Glad you got it sorted – it definitely wouldn’t have been WPEngine. We use them for our demos sites, absolutely fantastic host.

If you have any other questions, let us know.

Thanks,

– Ed
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Posted in: Dante

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