Theme crashes site and turns to white screen

[jessicaclaren]

Hi I just installed Atelier to my site and the entire site goes down. Please help me solve the problem.

[David Martin – Support]

Hi,

Can you please add your purchase code to your profile so we can verify you as a customer?

– David.

[jessicaclaren]

This reply has been marked as private.

[jessicaclaren]

This reply has been marked as private.

[David Martin – Support]

Hi,

Please add a login and your FTP details.

It is possible you are running out of memory and need to increase this in your wp-config.php file.

Does your site white screen only when you run a content import?

Thanks,
David.

[jessicaclaren]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
I have resolved the issue so please check.
Thanks
Mohammad

[jessicaclaren]

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[jessicaclaren]

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[Rui Guerreiro – SUPPORT]

Hi,

It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

-Rui

[Rui Guerreiro – SUPPORT]

Hi,

It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

-Rui

[Rui Guerreiro – SUPPORT]

Hi,

It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

-Rui

[Rui Guerreiro – SUPPORT]

Hi,

It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

-Rui

[David Martin – Support]

Hi,

I have now got your site back up and working.

I have to increase your memory in the wp-config.php. I also had to disable some extra settings possibly added by your host, these looked to be causing the import to fail.

//define('FS_METHOD','direct');
//define('FS_CHMOD_DIR',0755);
//define('FS_CHMOD_FILE',0644);
//define('WP_TEMP_DIR',dirname(__FILE__).'/wp-content/uploads');

Thanks,
David.

[Kyle – SUPPORT]

Hi

Yes, go to Theme Options > Global Banner Options and disable it

– Kyle