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New Landing › How can we help? › General › Forum Help › Theme crashes site and turns to white screen
- This topic has 11 replies, 5 voices, and was last updated 8 years by Kyle – SUPPORT.
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Posted in: Forum Help
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August 26, 2015 at 12:46 pm #207660
Hi I just installed Atelier to my site and the entire site goes down. Please help me solve the problem.
August 26, 2015 at 12:51 pm #207663Hi,
Can you please add your purchase code to your profile so we can verify you as a customer?
– David.
August 26, 2015 at 12:55 pm #207665This reply has been marked as private.August 26, 2015 at 12:56 pm #207666This reply has been marked as private.August 26, 2015 at 12:59 pm #207667Hi,
Please add a login and your FTP details.
It is possible you are running out of memory and need to increase this in your
wp-config.php
file.Does your site white screen only when you run a content import?
Thanks,
David.August 26, 2015 at 1:06 pm #207670This reply has been marked as private.August 26, 2015 at 2:06 pm #207700Hi,
I have resolved the issue so please check.
Thanks
MohammadAugust 26, 2015 at 2:07 pm #207702This reply has been marked as private.August 26, 2015 at 2:38 pm #207723This reply has been marked as private.August 26, 2015 at 2:42 pm #207728Hi,
It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?-Rui
August 26, 2015 at 2:43 pm #207730Hi,
It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?-Rui
August 26, 2015 at 2:44 pm #207732Hi,
It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?-Rui
August 26, 2015 at 2:45 pm #207733Hi,
It’s definitely a memory issue, this message appeared when I turned on the debug.
https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?-Rui
August 26, 2015 at 2:51 pm #207738Hi,
I have now got your site back up and working.
I have to increase your memory in the
wp-config.php
. I also had to disable some extra settings possibly added by your host, these looked to be causing the import to fail.//define('FS_METHOD','direct'); //define('FS_CHMOD_DIR',0755); //define('FS_CHMOD_FILE',0644); //define('WP_TEMP_DIR',dirname(__FILE__).'/wp-content/uploads');
Thanks,
David.August 26, 2015 at 2:52 pm #207740Hi
Yes, go to Theme Options > Global Banner Options and disable it
– Kyle
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Posted in: Forum Help
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