New Landing How can we help? General Forum Help Theme crashes site and turns to white screen

Viewing 15 posts - 1 through 15 (of 15 total)
  • #207660
    jessicaclaren
    Member
    Post count: 6

    Hi I just installed Atelier to my site and the entire site goes down. Please help me solve the problem.

    #207663
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you please add your purchase code to your profile so we can verify you as a customer?

    – David.

    #207665
    jessicaclaren
    Member
    Post count: 6
    This reply has been marked as private.
    #207666
    jessicaclaren
    Member
    Post count: 6
    This reply has been marked as private.
    #207667
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please add a login and your FTP details.

    It is possible you are running out of memory and need to increase this in your wp-config.php file.

    Does your site white screen only when you run a content import?

    Thanks,
    David.

    #207670
    jessicaclaren
    Member
    Post count: 6
    This reply has been marked as private.
    #207700
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check.
    Thanks
    Mohammad

    #207702
    jessicaclaren
    Member
    Post count: 6
    This reply has been marked as private.
    #207723
    jessicaclaren
    Member
    Post count: 6
    This reply has been marked as private.
    #207728
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s definitely a memory issue, this message appeared when I turned on the debug.
    https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

    Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
    Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

    -Rui

    #207730
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s definitely a memory issue, this message appeared when I turned on the debug.
    https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

    Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
    Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

    -Rui

    #207732
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s definitely a memory issue, this message appeared when I turned on the debug.
    https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

    Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
    Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

    -Rui

    #207733
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s definitely a memory issue, this message appeared when I turned on the debug.
    https://www.dropbox.com/s/bdckq3mn548l9te/Screenshot%202015-08-26%2014.40.29.png?dl=0

    Although your WordPress memory settings are at 128M you could have a smaller memory limit in the PHP.
    Can you check with your hosting what is the current PHP memory settings and if it can be change to 128M?

    -Rui

    #207738
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have now got your site back up and working.

    I have to increase your memory in the wp-config.php. I also had to disable some extra settings possibly added by your host, these looked to be causing the import to fail.

    //define('FS_METHOD','direct');
    //define('FS_CHMOD_DIR',0755);
    //define('FS_CHMOD_FILE',0644);
    //define('WP_TEMP_DIR',dirname(__FILE__).'/wp-content/uploads');

    Thanks,
    David.

    #207740
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Yes, go to Theme Options > Global Banner Options and disable it

    – Kyle

Viewing 15 posts - 1 through 15 (of 15 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register