Switching from free theme to paid version

[xcv1001]

Hi,
To test the Atelier theme I downloaded it from a free website. Now that I have paid and downloaded from Themeforest when I switch to Atelier all pages goes blank. Even when I switch to Dante all pages are still blank. Please help ASAP. This is a business website.

Thank You

[xcv1001]

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[westcoastsurf]

You should never ever ever download these templates from “Free sites”. Besides it being stealing, 99% of the time they have added malicious code to give hackers full use of your web hosting. Delete everything including databases, check your other directories to see if any other malicious code was added.

Install from scratch, wordpress and the paid for theme.

http://www.wpbeginner.com/plugins/how-to-scan-your-wordpress-site-for-potentially-malicious-code/
http://www.wpstuffs.com/detect-malicious-code-wordpress-themes-plugins/
http://www.shoutmeloud.com/5-wordpress-security-plugin-check-hacked-wordpress-blog.html

etc. google for more info.

[xcv1001]

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[Rui Guerreiro – SUPPORT]

Hi,

Try to disable all plugins and activate the Atelier theme to see what happens.

It could be memory issues also. Try to adjust/add you WordPress memory settings inside the wp-config.php file
Change your WordPress memory to 128M or a maximum 256M.

Also check the official documentation from WordPress in the link below.
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

-Rui

[xcv1001]

I have tried that my friend, The page is blank.
Can you please check whats going on?

What bout manually downloading swiftframe plugin work?

[Rui Guerreiro – SUPPORT]

The Swift Framework seems to be fine. Try to upload again the theme files of the latest Atelier, probably something went wrong.

-Rui

[xcv1001]

NOTHING MAN, SO TIRED WHAT IS GOING ON.
I DELETED EVERYTHING AND REINSTALL THE THEME

[xcv1001]

None of your themes are working even DANTE is not working!

[David Martin – Support]

Hi,

I can assure you our themes are indeed working, they power thousands of users.

If you encounter an issue, please report back the error your get, any related error messages and also any screenshots of the issue.

Make sure when you are overwriting the “nulled” theme version you are not actually merging files. You need to delete all old theme files and upload the new files overwriting everything that was in the “nulled” version.

Thanks.

[xcv1001]

I have deleted all files from within WordPress then installed the new theme. Even I deleted the DANTE theme.
Problem started after the previous update.

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[David Martin – Support]

Please add your FTP details.

Thanks.

[xcv1001]

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[David Martin – Support]

Please check those details, I get a blank folder structure. See screenshot.

– David.

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[xcv1001]

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