Swift slider video background is not working

[halleg]

Dear Team,

I am experiencing an issue with latest WP version and theme version. My Swift slider is not loading neither on safari, chrome or Firefox.

Can you please tell me if I miss something here.
H

[halleg]

Here is the link

[Rui Guerreiro – SUPPORT]

Hi,

Do you have it on the homepage? What is the specific url where you have it?
thanks

-Rui

[halleg]

Yes indeed Thanks for helping.

[Rui Guerreiro – SUPPORT]

Not seeing it in the html source of the page.

Can you provide us admin access so we can check the content of the page?
Please use the private reply option.

-Rui

[halleg]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

It was a problem from the cache of your plugins. Just purged the caches and it’s displaying fine.

-Rui

[halleg]

Hello,

I did further test and after cleaning cache on W3TC and browsers still got it.

When I change to a swift slider with an image it works. Probably this is what you saw as I saw you connected when I just tested the page.

Now with the video swift slider (category home) it still doesn’t. It seems loading in the background and then go away.

Thanks again,
Haider

[Kyle – SUPPORT]

Seems to be a database issue with links, I’m logged in to http://kainjoo.treatmybrand.com/ but when I go to view the site it redirects to http://kainjoo.com/ ?

– Kyle

[halleg]

That because I am on multisite using multi domain plugin. What I don’t get is it was working perfectly before wordpress 4.0 and the latest Cardinal version (I did both simultaneously).

The video I am trying to use is here: http://kainjoo.treatmybrand.com/wp-content/uploads/sites/3/2014/05/kainjoo.mp4

When using an image as a background, it works.

I tried to create a new slider with the same video it doesn’t want to load.

What should I do?

[halleg]

Ok so I setup the 2 cases:

OK –> 1 with a swift slider image based on the EN version:http://kainjoo.com/.

NOK –> swift slider video as a background as in the demo on the FR version http://kainjoo.com/fr/
This is what I actually had on the EN as results and still have no luck to make it work.

I tested re-creating a new swift slider but as soon as I put a video (mp4) it is not working anymore.

Hope that helps debugging.

[Kyle – SUPPORT]

Ok looks like it’s applying a height of 0px (see screenshot) I will get Ed to check this

– Kyle

Attachments:

You must be logged in to view attached files.

[Swift Ideas – Ed]

Hi there,

Add this custom css – that will sort the height issue out for you.

.swift-slider {
height: auto!important;
}

– Ed

[halleg]

Thanks it works now. Appreciated and again congrats for this theme. Looking forward to see more integrations.

[Swift Ideas – Ed]

Glad we could help 🙂

– Ed