New Landing › How can we help? › Themeforest Theme Support › Joyn › Swift Slider New slides not showing

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Joyn
  • July 7, 2016 at 11:53 am #279714
    Patipada
    Member
    Post count: 116

    Our client asked us to replace an images of one their slides on the front page. I selected the new image, updated it and checked the front page to check if everything went according to plan. When i’m logged in there is no problem. However, when I log out the slide disappears. I’ve tried to add new new one as well. which didn’t work either.

    I hope you can help me out.

    July 7, 2016 at 11:58 am #279716
    David Martin – Support
    Moderator
    Post count: 20834

    Cleared the plugin cache and you have now have 4 slides which is correct:

    July 7, 2016 at 12:07 pm #279727
    Patipada
    Member
    Post count: 116

    That’s weird… When I go to the site I only see 3 slides. Even when i’m in incognito mode or when I use another browser. I’ve already tried to empty the cache as well

    Thanks!

    July 7, 2016 at 12:09 pm #279729
    David Martin – Support
    Moderator
    Post count: 20834

    Please try to refresh your cache again.

    What browser or device are you on?

    – David.

    July 7, 2016 at 12:12 pm #279732
    Patipada
    Member
    Post count: 116

    I’ve tried chrome, firefox and even internet explorer. Neither one of them shows me the 4th slide

    July 7, 2016 at 12:21 pm #279739
    David Martin – Support
    Moderator
    Post count: 20834

    What device or OS?

    Thanks.

    July 7, 2016 at 12:23 pm #279740
    Patipada
    Member
    Post count: 116

    Windows 10

    July 7, 2016 at 12:24 pm #279741
    Patipada
    Member
    Post count: 116

    My boss however uses a macbook (dont know what version of the OS) and has the same problem

    July 8, 2016 at 1:19 pm #280018
    Patipada
    Member
    Post count: 116

    I still can’t see the fourth slide. Any ideas?

    July 8, 2016 at 1:39 pm #280029
    David Martin – Support
    Moderator
    Post count: 20834

    I have had to disable your cache plugin. Please (again) clear your broser cache and test:

    July 11, 2016 at 9:55 am #280357
    Patipada
    Member
    Post count: 116

    That did it. Thanks!

    July 11, 2016 at 9:56 am #280361
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad you were able to view the slide.

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    Posted in: Joyn
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