Swift Page Builder Not Working, Not Visible

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This topic has 13 replies, 4 voices, and was last updated 8 years by Kyle – SUPPORT.

Viewing 14 posts - 1 through 14 (of 14 total)

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Posted in: Atelier
February 12, 2016 at 3:06 pm #248732

SomeChick
Member

Post count: 231

I’ve added a widget called Pinterest to this page (please keep page private) and it’s not showing up at all. I’ve tried deactivating all plugins to no avail. I’ve also made sure the theme is up to date and am running 1.7.7 SPB.

While I’m at it, I’d love to see Pinterest treated like you guys treat Instagram and Twitter in this theme.

February 15, 2016 at 3:19 pm #249233

David Martin – Support
Moderator

Post count: 20834

Please contact the plugin developer as we cannot support 3rd party plugins.

Thanks.

February 15, 2016 at 3:40 pm #249259

SomeChick
Member

Post count: 231

This reply has been marked as private.

February 15, 2016 at 5:31 pm #249309

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Please provide us login detail to inspect and try to resolve the issues.
Thanks
Mohammad

February 15, 2016 at 5:37 pm #249311

SomeChick
Member

Post count: 231

I’m sorry, but I’ve never provided login information to you guys in several years of using your themes. It’s something you ask for frequently lately, and I don’t understand why this has changed.

I have no child themes. I’m a fairly competent user and with some information should be able to resolve the issues.

February 15, 2016 at 5:41 pm #249314

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Whats version of Swift Framework is being is used by you?
Thanks
Mohammad

February 15, 2016 at 5:46 pm #249318

SomeChick
Member

Post count: 231

1.7.7

February 16, 2016 at 6:56 am #249404

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,e
Please deactiavte all plugins except Swift framework and check for issue. Activate plugin one by one to find the problematic plugin.
Thanks
Mohammad

February 16, 2016 at 1:59 pm #249595

SomeChick
Member

Post count: 231

As I said above, I already tried this to no avail.

February 16, 2016 at 2:02 pm #249597

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
We are not getting any issue like this at our installation. How can i inspect your issue without going through your dashboard.
Thanks
Mohammad

February 16, 2016 at 2:03 pm #249598

David Martin – Support
Moderator

Post count: 20834

Atelier does not contain a Pinterest widget.

What plugin powers this widget?

Please add a WP login for us to take a closer look and provide a faster response.

– David.

February 16, 2016 at 3:38 pm #249638

SomeChick
Member

Post count: 231

Perhaps I can send screen shots or you can look at the source code. You guys have always been able to help in the past.

Also, it’s not just that the SPB isn’t working, but that all the ones I’ve created in the widget area are not delete-able. And when I try to add a new SPB Section, no other widgets show up in the SPB list as options.

February 16, 2016 at 3:51 pm #249643

SomeChick
Member

Post count: 231

I think I may have figured it out and am a moron. Please disregard above.

February 16, 2016 at 4:10 pm #249649

Kyle – SUPPORT
Moderator

Post count: 35880

Ok no problem
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Posted in: Atelier