Swift page builder not showing

[johnlalor]

Hi

I thought I posted this last night but can’t see it. Excuse me if I did.

When I go into a page to edit it in the swift page builder – i can see the elements that make up the page.

When I click to edit the page there is nothing visible in the editor.

The pages are viewing fine I just cant see to edit them in swift page.

I need to do some edits could you see what is going wrong.

 

Thanks John

[Rui Guerreiro – SUPPORT]

Hi,

Tried to login but your site is maintenance.
let us know when I can login again.

-Rui

[johnlalor]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

It’s not the theme maintenance, it was the hosting maintenance.
I can see the login page now.

Will check.

-Rui

[Mohammad – SUPPORT]

Hi,

It seems fine to me. Please check after clear the cache of browser.

Thanks 🙂
With Best Regards
Mohammad

 

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[johnlalor]

Hi was it ok when you clicked on the edit pencil for the element?

I am just waiting for my cache to clear….

 

[johnlalor]

I have cleared the cache but the swift builder is not showing up when I go into a text block on the home page to edit the text box the swift editor is not showing the visual

[Rui Guerreiro – SUPPORT]

I edit a draft page that you have there without any problem
https://www.dropbox.com/s/x4h8txwyxg6duo3/page_builder2.png?dl=0

Are you using the same user that you gave us? If not give it a try.

-Rui

[Mohammad – SUPPORT]

Hi,

I edited this page’s http://www.joetogo.org/beau-fou-products/  text block element. I inserted test  to check and everything seems fine to me.

Thanks 🙂
With Best Regards
Mohammad

[johnlalor]

no its not working i have attached what I am getting

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[Rui Guerreiro – SUPPORT]

Did you tried with the user you gave us? try in a different browser.

-Rui

[johnlalor]

Hi yes I am using the same user name I gave you?

I also run pinpoint on another site and it is ok.

I am getting the same effect on my laptop and Pc?

Its strange – I am running on chrome but as I say I am running another site and it seems ok.

Should i try disabling the plugin i have installed?

 

 

[johnlalor]

Hi I disabled a menu plugin I had and it is now working fine.

A gremlin of some kind.

Thanks for your time and efforts I really appreciate it.

John

 

 

 

[Nishant – SUPPORT]

Yes, glad it sorted out. If you face any such problem in future, try to deactivate any third party plugins which you installed apart from theme plugins to check the problematic plugin.