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New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Swift page builder not showing
- This topic has 14 replies, 4 voices, and was last updated 8 years by Nishant – SUPPORT.
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Posted in: Pinpoint
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June 23, 2015 at 8:39 am #187308
Hi
I thought I posted this last night but can’t see it. Excuse me if I did.
When I go into a page to edit it in the swift page builder – i can see the elements that make up the page.
When I click to edit the page there is nothing visible in the editor.
The pages are viewing fine I just cant see to edit them in swift page.
I need to do some edits could you see what is going wrong.
Thanks John
June 23, 2015 at 10:49 am #187370Hi,
Tried to login but your site is maintenance.
let us know when I can login again.-Rui
June 23, 2015 at 10:51 am #187373This reply has been marked as private.June 23, 2015 at 10:53 am #187375It’s not the theme maintenance, it was the hosting maintenance.
I can see the login page now.Will check.
-Rui
June 23, 2015 at 11:04 am #187386Hi,
It seems fine to me. Please check after clear the cache of browser.
Thanks 🙂
With Best Regards
MohammadJune 23, 2015 at 11:06 am #187388This reply has been marked as private.June 23, 2015 at 11:26 am #187405Hi was it ok when you clicked on the edit pencil for the element?
I am just waiting for my cache to clear….
June 23, 2015 at 11:30 am #187409I have cleared the cache but the swift builder is not showing up when I go into a text block on the home page to edit the text box the swift editor is not showing the visual
June 23, 2015 at 11:51 am #187421I edit a draft page that you have there without any problem
https://www.dropbox.com/s/x4h8txwyxg6duo3/page_builder2.png?dl=0Are you using the same user that you gave us? If not give it a try.
-Rui
June 23, 2015 at 12:02 pm #187423Hi,
I edited this page’s http://www.joetogo.org/beau-fou-products/ text block element. I inserted test to check and everything seems fine to me.
Thanks 🙂
With Best Regards
MohammadJune 23, 2015 at 12:11 pm #187430no its not working i have attached what I am getting
Attachments:
You must be logged in to view attached files.June 23, 2015 at 12:13 pm #187434Did you tried with the user you gave us? try in a different browser.
-Rui
June 23, 2015 at 12:26 pm #187443Hi yes I am using the same user name I gave you?
I also run pinpoint on another site and it is ok.
I am getting the same effect on my laptop and Pc?
Its strange – I am running on chrome but as I say I am running another site and it seems ok.
Should i try disabling the plugin i have installed?
June 23, 2015 at 12:34 pm #187446Hi I disabled a menu plugin I had and it is now working fine.
A gremlin of some kind.
Thanks for your time and efforts I really appreciate it.
John
June 23, 2015 at 12:49 pm #187455Yes, glad it sorted out. If you face any such problem in future, try to deactivate any third party plugins which you installed apart from theme plugins to check the problematic plugin.
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Posted in: Pinpoint
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