New Landing How can we help? Themeforest Theme Support Pinpoint Swift page builder not showing

Viewing 15 posts - 1 through 15 (of 15 total)
  • Posted in: Pinpoint
  • #187308
    johnlalor
    Member
    Post count: 29

    Hi

    I thought I posted this last night but can’t see it. Excuse me if I did.

    When I go into a page to edit it in the swift page builder – i can see the elements that make up the page.

    When I click to edit the page there is nothing visible in the editor.

    The pages are viewing fine I just cant see to edit them in swift page.

    I need to do some edits could you see what is going wrong.

     

    Thanks John

    #187370
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tried to login but your site is maintenance.
    let us know when I can login again.

    -Rui

    #187373
    johnlalor
    Member
    Post count: 29
    This reply has been marked as private.
    #187375
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It’s not the theme maintenance, it was the hosting maintenance.
    I can see the login page now.

    Will check.

    -Rui

    #187386
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    It seems fine to me. Please check after clear the cache of browser.

    Thanks 🙂
    With Best Regards
    Mohammad

     

    #187388
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #187405
    johnlalor
    Member
    Post count: 29

    Hi was it ok when you clicked on the edit pencil for the element?

    I am just waiting for my cache to clear….

     

    #187409
    johnlalor
    Member
    Post count: 29

    I have cleared the cache but the swift builder is not showing up when I go into a text block on the home page to edit the text box the swift editor is not showing the visual

    #187421
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I edit a draft page that you have there without any problem
    https://www.dropbox.com/s/x4h8txwyxg6duo3/page_builder2.png?dl=0

    Are you using the same user that you gave us? If not give it a try.

    -Rui

    #187423
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    I edited this page’s http://www.joetogo.org/beau-fou-products/  text block element. I inserted test  to check and everything seems fine to me.

    Thanks 🙂
    With Best Regards
    Mohammad

    #187430
    johnlalor
    Member
    Post count: 29

    no its not working i have attached what I am getting

    Attachments:
    You must be logged in to view attached files.
    #187434
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you tried with the user you gave us? try in a different browser.

    -Rui

    #187443
    johnlalor
    Member
    Post count: 29

    Hi yes I am using the same user name I gave you?

    I also run pinpoint on another site and it is ok.

    I am getting the same effect on my laptop and Pc?

    Its strange – I am running on chrome but as I say I am running another site and it seems ok.

    Should i try disabling the plugin i have installed?

     

     

    #187446
    johnlalor
    Member
    Post count: 29

    Hi I disabled a menu plugin I had and it is now working fine.

    A gremlin of some kind.

    Thanks for your time and efforts I really appreciate it.

    John

     

     

     

    #187455
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Yes, glad it sorted out. If you face any such problem in future, try to deactivate any third party plugins which you installed apart from theme plugins to check the problematic plugin.

Viewing 15 posts - 1 through 15 (of 15 total)

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