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    Posted in: Supreme
  • February 1, 2016 at 2:33 pm #245374
    righi
    Member
    Post count: 15

    Whenever I try to modify a page with the Swift Page Builder I get stuck to a “Loading please wait” message.

    I tried that on an old page and on a new one but nothing changes. How can I fix that?

    thanks

    February 2, 2016 at 11:04 am #245614
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its loading perfect to me. Please check the attachment.
    Thanks
    Mohammad

    Attachments:
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    February 2, 2016 at 2:30 pm #245706
    righi
    Member
    Post count: 15

    Hello,

    have you tried clicking on the pen to edit the blog item?

    the issue is when I try to modify a page

    thanks

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    February 2, 2016 at 3:08 pm #245742
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you test this with the 1.57 build: https://www.dropbox.com/s/kvt8gti1q512dqm/supreme.zip?dl=0.

    Thanks.

    February 3, 2016 at 11:58 am #245968
    righi
    Member
    Post count: 15

    Hi David,

    thanks for your reply. I’ve installed the 1.57 build but I still get the same problem.

    February 4, 2016 at 3:55 pm #246474
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Have you tried deactivating all of your plugins to see if that fixes the issue?

    – Kyle

    February 5, 2016 at 12:47 pm #246712
    righi
    Member
    Post count: 15

    yes I tried. Same results

    February 5, 2016 at 1:20 pm #246729
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have tested multiple pages on your site, including home test and the Page Builder is loading for me.

    Please clear your browser cache and re-test.

    Thanks.

    February 8, 2016 at 5:19 pm #247290
    righi
    Member
    Post count: 15

    Hello,

    I tried several browsers, all clear, I even tried a different computer but I always get this: http://screencast.com/t/rwVTaEDmn

    I guess at this point I’m doing something wrong?

    thanks

    February 9, 2016 at 7:27 pm #247676
    David Martin – Support
    Moderator
    Post count: 20834

    What browser / OS are you using?

    Have you certainly cleared your browser cache?

    Thanks.

    February 10, 2016 at 10:29 am #247807
    righi
    Member
    Post count: 15

    Yes, I did clear the cache.

    I tried: Chrome, Opera, Firefox, on two computers, with the cache completely, absolutely, totally clear.

    So the problem must be somewhere else I guess?

    February 11, 2016 at 1:30 pm #248285
    David Martin – Support
    Moderator
    Post count: 20834

    Are you on PC or Mac?

    Thanks.

    February 11, 2016 at 4:56 pm #248414
    righi
    Member
    Post count: 15

    I work on PC

    February 11, 2016 at 6:00 pm #248430
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Just provide me FTP login detail to check it further in detail.
    Thanks
    Mohammad

    February 12, 2016 at 11:30 am #248602
    righi
    Member
    Post count: 15

    Hi Mohammad,

    I requested the creation of a dedicated FTP user to access the folder where the blog is.
    I’ll get back to you with your access details asap (160212-dfw-0000419 for my reference)

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