Swift Page Builder – Element disappears from backoffice

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This topic has 8 replies, 4 voices, and was last updated 6 years by David Martin – Support.

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Posted in: Atelier
June 15, 2017 at 1:31 pm #328923

fr_rundberg
Member

Post count: 30

Hey guys,

It´s me (again).

Until today SPB was working. But, right now I have edited an element (swift slider) and when I have updated the page, the element has disappeared mysteriously from the backoffice (of course, it is shown in the front-end)

I have Swift Framework v.2.5.43 (I try to update it but, WordPress says that is the last released version). WordPress v.4.8

June 16, 2017 at 9:08 pm #329059

Swift Ideas – Ed
Keymaster

Post count: 15264

Hi @fr_rundberg

Can you try clearing your browser cache, or using a different browser to test? If you are still having issues, then please give us a URL + login, with steps to replicate.

Thanks,

– Ed

June 19, 2017 at 9:33 am #329171

fr_rundberg
Member

Post count: 30

This reply has been marked as private.

June 19, 2017 at 2:42 pm #329280

fr_rundberg
Member

Post count: 30

Can someone check after this ticket?

Thanks,

June 19, 2017 at 2:57 pm #329283

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

You need to increase that user profile so we can see the page.
Thanks

-Rui

June 19, 2017 at 3:02 pm #329284

fr_rundberg
Member

Post count: 30

Done!

June 19, 2017 at 3:49 pm #329294

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

This reply has been marked as private.

June 19, 2017 at 4:07 pm #329301

fr_rundberg
Member

Post count: 30

Rui,

Ok, now I see, it was only that.

Thanks for help

Have a great day!

June 19, 2017 at 4:19 pm #329304

David Martin – Support
Moderator

Post count: 20834

Marking as resolved.

Thanks.
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Posted in: Atelier