New Landing › How can we help? › Atelier › Swift Page Builder – Element disappears from backoffice

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Atelier
  • June 15, 2017 at 1:31 pm #328923
    fr_rundberg
    Member
    Post count: 30

    Hey guys,

    It´s me (again).

    Until today SPB was working. But, right now I have edited an element (swift slider) and when I have updated the page, the element has disappeared mysteriously from the backoffice (of course, it is shown in the front-end)

    I have Swift Framework v.2.5.43 (I try to update it but, WordPress says that is the last released version). WordPress v.4.8

    June 16, 2017 at 9:08 pm #329059
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @fr_rundberg

    Can you try clearing your browser cache, or using a different browser to test? If you are still having issues, then please give us a URL + login, with steps to replicate.

    Thanks,

    – Ed

    June 19, 2017 at 9:33 am #329171
    fr_rundberg
    Member
    Post count: 30
    This reply has been marked as private.
    June 19, 2017 at 2:42 pm #329280
    fr_rundberg
    Member
    Post count: 30

    Can someone check after this ticket?

    Thanks,

    June 19, 2017 at 2:57 pm #329283
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You need to increase that user profile so we can see the page.
    Thanks

    -Rui

    June 19, 2017 at 3:02 pm #329284
    fr_rundberg
    Member
    Post count: 30

    Done!

    June 19, 2017 at 3:49 pm #329294
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    June 19, 2017 at 4:07 pm #329301
    fr_rundberg
    Member
    Post count: 30

    Rui,

    Ok, now I see, it was only that.

    Thanks for help

    Have a great day!

    June 19, 2017 at 4:19 pm #329304
    David Martin – Support
    Moderator
    Post count: 20834

    Marking as resolved.

    Thanks.

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