New Landing › How can we help? › Atelier › Swift framework plugin made my site go WSOD – urgent!

Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 26, 2016 at 10:07 am #277198
    hansulrik
    Member
    Post count: 69

    There seem to be an issue with the swift framework.
    This morning the plugin was suddenly gone from my website.
    I reainstalled it, but i now get a WSOD!

    Cannot access site or admin panel on WP.

    This is from my error log
    [22-Jun-2016 22:27:30 UTC] PHP Warning: scandir(/home/housepie/public_html/rodtnes/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/): failed to open dir: No such file or directory in /home/housepie/public_html/rodtnes/wp-content/plugins/swift-framework/includes/page-builder/sf-page-builder.php on line 41
    [22-Jun-2016 22:27:31 UTC] PHP Warning: scandir(): (errno 2): No such file or directory in /home/housepie/public_html/rodtnes/wp-content/plugins/swift-framework/includes/page-builder/sf-page-builder.php on line 41
    [22-Jun-2016 22:27:31 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/housepie/public_html/rodtnes/wp-content/plugins/swift-framework/includes/page-builder/sf-page-builder.php on line 42
    10:41:24am

    June 26, 2016 at 11:13 am #277202
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 27, 2016 at 5:57 am #277261
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 27, 2016 at 11:37 am #277350
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We will need admin credentials and also FTP credentials to check this properly.
    use the private reply.

    -Rui

    June 27, 2016 at 12:10 pm #277370
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 27, 2016 at 5:24 pm #277476
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 27, 2016 at 11:15 pm #277569
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tried several things without any luck at the moment. Create a new plugins directory but still the same issue.
    Will have to continue this tomorrow morning.

    Can you check with the hosting support if they can find the latest error messages of that WordPress installation?
    thanks

    -Rui

    June 28, 2016 at 2:46 pm #277774
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 28, 2016 at 2:49 pm #277775
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 28, 2016 at 7:27 pm #277872
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 28, 2016 at 8:38 pm #277885
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I think I found the problematic file inside the SwiftFramework. Don’t have a conclusion yet but will have it.
    Can you access again the admin and activate your plugins.

    -Rui

    June 28, 2016 at 9:03 pm #277891
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 28, 2016 at 9:09 pm #277892
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 28, 2016 at 9:13 pm #277893
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    June 28, 2016 at 9:36 pm #277897
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nice.

    ok let’s keep it like this for now. I think I will need about 30 minutes of testing in your site to determine the exact line of code that is causing it and this can make the site unavailable during my intervention time.

    When do you think it will be a good day/hour? we can do it next week or so to recover from the days that it was down.

    -Rui

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