Supreme File Corruption

[Jakk]

Hi,

I purchased the Supreme theme through Theme Forest last week, but I’m having some technical issues.

The theme file seems to be corrupt. When I install it to my blog and activate it, it kills the website (the website goes blank) and I have to log-in to my host FTP to delete it.

I have attempted to install the WordPress installable WordPress file only, as well as download the whole theme documentation and upload the pinpoint.zip. Neither method works. I have also attempted to upload the theme file through FTP but this too results in the website going blank.

Note – the theme installs to WordPress fine, but when activated, it kills my site.

My website: techlech.com

I have attached the installable WordPress file.

Thanks,

J

[Melanie – SUPPORT]

What’s the error you get after activating it?

Can you try installing it via FTP?

[Jakk]

Melanie,

The error has been explained – after activating it the website is blank. It shows nothing and the dashboard is not accessible (it too is blank).

I have already tried installing it via FTP – the same issue > the website is blank. I mentioned that above.

I’m getting disheartened with this. I waited days for support on this issue and the first response I got asked me two questions, of which both were answered in my first post.

I need a fix for this issue. I can’t be the only one to have experienced it.

J

[Swift Ideas – Ed]

Hi Jakk,

By my experience, this will be because of too little PHP memory. I would normally suggest using this plugin – http://wordpress.org/plugins/change-memory-limit/ , but you would need to increase it before enabling the theme. Else, try this – http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

That will sort it, if your host allows.

Thanks,

– Ed

[Jakk]

Ed,

Thank you for getting back to me quickly.

I use Heart Internet, which has a 128M php memory limit. Why would Supreme require more than that? I don’t understand – I use the Pinpoint theme on another website of mine and it works perfectly.

This is also the only time (if your assumption is correct) that a PHP limit has happened to me (in 7 years of WordPress).

So what do I need to increase the limit to for Supreme to work, 256M?

J

[Swift Ideas – Ed]

Hmm ok, that’s probably not the case in this instance then.

Can you please enable WP_Debug, as that will then show up an error message on the white screen. If you can let me know what that error is, I’ll be able to better assist you.

Thanks,

– Ed

[Jakk]

WP DEBUG has been installed.

I just uploaded the theme fresh from the Theme Forest download. I have attached a snippet image showing it is installed properly.

The live preview showed up the same blank web page, so I activated the theme anyway (to try and get a bug code).

NOTHING HAPPENED.

My blog is simply blank again (visit http://www.techlech.com/). There is no error code to speak of.

J

[Swift Ideas – Ed]

Hi Jakk,

That is very odd, just do double check, WP_DEBUG is definitely enabled in your wp-config.php file?

Do you have access to your server logs? This may prove to show something. If you don’t then you could try asking your host.

It definitely can’t be a theme issue, but I can send over a fresh copy if you like via email?

– Ed

[Jakk]

Ed,

Please send over a fresh workable copy of the theme file to my e-mail address and I’ll see what this does.

I will ask my host today and get back to you.

Email: jakkbloggs(at)gmail(dot)com.

[Jakk]

Ed,

Update for you:

My host has given me these error logs which correspond to theme activation:

techlech.com [Wed Jan 22 22:30:51 2014] [error] [client 86.144.49.206:51636] AH01215: PHP Fatal error: Cannot redeclare class WPBakeryVisualComposerAbstract in /home/sites/techlech.com/public_html/wp-content/themes/supreme/includes/page-builder/composer/lib/abstract.php on line 11
techlech.com [Thu Jan 23 11:59:52 2014] [error] [client 61.135.190.100:34780] AH01215: PHP Fatal error: Cannot redeclare class WPBakeryVisualComposerAbstract in /home/sites/techlech.com/public_html/wp-content/themes/supreme/includes/page-builder/composer/lib/abstract.php on line 11
techlech.com [Thu Jan 23 14:56:10 2014] [error] [client 157.56.93.52:52985] AH01215: PHP Fatal error: Cannot redeclare class WPBakeryVisualComposerAbstract in /home/sites/techlech.com/public_html/wp-content/themes/supreme/includes/page-builder/composer/lib/abstract.php on line 11
techlech.com [Thu Jan 23 15:04:58 2014] [error] [client 157.56.93.52:46768] AH01215: PHP Fatal error: Cannot redeclare class WPBakeryVisualComposerAbstract in /home/sites/techlech.com/public_html/wp-content/themes/supreme/includes/page-builder/composer/lib/abstract.php on line 11

What do these mean?

J

[Swift Ideas – Ed]

Hi Jakk,

Please can you disable Visual Composer before enabling the theme. Our page builder is a re-built version of Visual Composer, and hence they can’t be used together.

If you disable the plugin before enabling the theme, it should work 100%.

Hope that helps.

– Ed