New Landing How can we help? Themeforest Theme Support Neighborhood Still parts of other images showing

Viewing 15 posts - 1 through 15 (of 26 total)
  • #41620
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi,

    The issue in this thread is still not resolved, but it does not show up all the time. Please view the screenshot of my iPad. As mentioned before, I ‘ve also noticed it happening in Firefox (see previous thread).

    The parts of images showing up, happens on various products pages, e.g. http://galerietje.emeticus.nl/shop/ and http://galerietje.emeticus.nl/shop/complete-collectie/.

    PLease, my cliënt is getting frustrated because this keeps happening.

    Hope to hear from you soon.

    Regards,

    Daphne

    #42100
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, are we talking about that in another thread already?

    I’d like to check the backend of your website to investigate, could you let me know your login details please?

    Thanks and cheers!

    #42110
    DAPPER-tekstenweb
    Member
    Post count: 174
    This reply has been marked as private.
    #42633
    Melanie – SUPPORT
    Member
    Post count: 11032

    What’s the link to the other thread so I can see what we already did?

    #42634
    DAPPER-tekstenweb
    Member
    Post count: 174
    #42785
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi @DAPPER-tekstenweb,

    This is because the image height is calculated to include the add to shopping bag option on mobile (for easier user interaction).

    You can fix this for your case by editing /js/functions.js line 565 from:

    productImageHeight = productImageHeight + 20;

    to:

    productImageHeight = productImageHeight;

    Hope that helps.

    – Kyle

    #43173
    michaelagwunobi21
    Member
    Post count: 93
    This reply has been marked as private.
    #43175
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi @michaelagwunobi21

    Have you tried the solution above? That should work.

    – Kyle

    #59980
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi guys,

    After an update, this issue has returned.
    When entering the page http://galerietje.emeticus.nl/shop/, you can briefly see parts of frames showing. These are other images in the product gallery of each product.

    The solution as mentioned above is not working.

    A very disturbing issue. Can this be resolved or can you provide me with code to fix this?

    I’m in Chrome.

    I’ll leave a login in a private reply, so you can investigate the back.

    Regards,
    Daphne

    #59981
    DAPPER-tekstenweb
    Member
    Post count: 174
    This reply has been marked as private.
    #60239
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that your issue fixed now so please check with hard refresh .
    Thanks

    #60429
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi,

    No it still is not resolved. I opened the thread again, because this issue is still showing on my laptop. Very briefly, I can see other images showing.

    Please help 🙂

    #60639
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check with another browser and machine and attach a screenshot of current .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    #60695
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi,

    It is in every bworser, on every machine that I use.

    How can I make a screenshot…? The problem dissapears too fast to capture. Or do you have a trick for me?

    Regards,
    Daphne

    #60769
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    If you have updated the theme then the change in the functions.js file will have been overwritten, you need to make the change again.

    – Kyle

Viewing 15 posts - 1 through 15 (of 26 total)

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