space between header and slider

[Jeff54]

Hi,

Last week I noticed that on my iPad with iOS 10.3.1 I have a white gap between my header and my revolution slider.
On my older iPad and on my desktop I don’t have this problem.

What I also noticed is that https://validator.w3.org says that
End tag for body seen, but there were unclosed elements.
From line 1254, column 2; to line 1254, column 8
and
Unclosed element div.
From line 214, column 5; to line 214, column 24

Perhaps this is the cause for the white space I mentioned?

Please let me know your IP so I can whitelist you and you wil be able to login.

I hope you can help me with this issue. I spend this morning with deactivating plugins but that didn’t help. I think it’s in the theme.

Looking forward to your reply.
Best wishes,

Roy

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[David Martin – Support]

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[Jeff54]

Hello David,

I have added your ip to the wl. You should be able to login now.

Best wishes,
Roy

[David Martin – Support]

Hi Roy,

I currently see this:

Can you clear the device cache?

[Jeff54]

Hi I have cleared the cache.

But what you see on your screenshot here is also not good. The logo is going trough the revolutionslider…

I have added two screenshots from mobiletest.me website.

Best wishes,

Roy

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[David Martin – Support]

Hi Roy,

Can you test these on a PC, not on a device. I see:

[Jeff54]

Hi David,

Yes I can see that the page is rendered correct but not on my iPad with iOS 10.3.1 Model: MNV62HC/A.
With Google Chrome and Safari it keeps having this space. Not only on my iPad but also on iPads of friends.

I know already that my customer wil not agree with this. Is there a work-around? It’s probably due to some mis-interpreting of iOS and will be fixed the next systemupdate. But in the meantime I need a fix.

I hope you can help me out.

Best wishes,
Roy

[David Martin – Support]

Hi Roy,

Even using multiple emulators I cannot replicate your reported issues.

I will ask the team to also take a look.

[Jeff54]

Ho David,

Again I want to thank you for your time and help. Yes, this is a tricky thing to debug. I’m going to install FireBug Lite on my iPad and see what I can do. I hope I can solve this with custom css because I can’t deliver my work like it is right now.

It would be helpfull if you can throw this issue in your dev-group.

Best wishes,

Roy

[Rui Guerreiro – SUPPORT]

Hi,

Will forward this one to our head developer.

-Rui

[Swift Ideas – Ed]

Hi @Jeff54

Have you updated to 3.3.42? I say this because we fixed an HTML structure issue, which is something that may cause this in older browsers.

Let us know!

– Ed

[Jeff54]

Hi Ed,

Thank you for your time in this topic.
Yes I have updated it to 3.3.42

I’ll keep you noticed in what I have done in custom css to fix it.

Best wishes,

Roy

[Rui Guerreiro – SUPPORT]

kk. Let us know.

-Rui

[Jeff54]

I have added a font-face to this website but the fonts ware not accessible. Didn’t used the right permissions. So because of that the iPad generated a space between header and slider. It’s now fixed!

And the oversize logo on the Android tablet was fixed with setting height for the logo to 42. The post http://www.swiftideas.com/forums/topic/logo-issues-2/ was useful for this issue.

So this topic can be closed.

[Rui Guerreiro – SUPPORT]

Glad it’s sorted.

-Rui