New Landing How can we help? Atelier Site is Down

Viewing 15 posts - 1 through 15 (of 33 total)
  • Posted in: Atelier
  • #188559
    lmnjeans
    Member
    Post count: 26

    I tried running plugin updates and this is what I see now when trying to log back into my dashboard….
    <b>Warning</b>: include_once(/home/lmnjeans/public_html/wp-content/themes/atelier/includes/plugin-includes.php): failed to open stream: No such file or directory in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>39</b>

    <b>Warning</b>: include_once(): Failed opening ‘/home/lmnjeans/public_html/wp-content/themes/atelier/includes/plugin-includes.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>39</b>

    <b>Warning</b>: include_once(/home/lmnjeans/public_html/wp-content/themes/atelier/includes/meta-boxes.php): failed to open stream: No such file or directory in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>135</b>

    <b>Warning</b>: include_once(): Failed opening ‘/home/lmnjeans/public_html/wp-content/themes/atelier/includes/meta-boxes.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>135</b>

    <b>Warning</b>: require_once(/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/inc/class.redux_instances.php): failed to open stream: No such file or directory in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/framework.php</b> on line <b>35</b>

    <b>Fatal error</b>: require_once(): Failed opening required ‘/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/inc/class.redux_instances.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/framework.php</b> on line <b>35</b>

    #188564
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Please send us your FTP details.

    Thanks,

    David.

    #188569
    lmnjeans
    Member
    Post count: 26

    I did already. I filled out the optional boxes with that info.

    #188572
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    No, they are your WP login credentials. We would need your FTP details for something like this. If you do not know these, ask your host to provide them to you.

    Thanks,
    David.

    #188580
    lmnjeans
    Member
    Post count: 26

    If I post it here, will everyone be able to see it?

    #188587
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Please use the private reply setting below the post editor. ‘Set as private reply’.

    Thanks.

    #188589
    lmnjeans
    Member
    Post count: 26

    Will do!

    #188590
    lmnjeans
    Member
    Post count: 26
    This reply has been marked as private.
    #188612
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, I am investigating now.

    David.

    #188633
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your site is now back up for me. If your admin loads without and CSS, please clear your cache.

    Thanks.

    #188641
    lmnjeans
    Member
    Post count: 26

    Back up for me too, thank you!

    #188643
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, no problem 🙂

    #188721
    lmnjeans
    Member
    Post count: 26

    My site is down again. Can you help again please?

     

    <b>Fatal error</b>: Call to undefined function sf_gopricing_list() in <b>/home/lmnjeans/public_html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php</b> on line <b>62</b>

    #188722
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you provide the exact steps you are doing that creates this error?

    Thanks,
    David.

    #188723
    lmnjeans
    Member
    Post count: 26

    I tried to upload demo content. May be you can do a fresh install of the them on my site?

Viewing 15 posts - 1 through 15 (of 33 total)

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