New Landing › How can we help? › Atelier › Site is Down

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    Posted in: Atelier
  • June 25, 2015 at 1:15 pm #188559
    lmnjeans
    Member
    Post count: 26

    I tried running plugin updates and this is what I see now when trying to log back into my dashboard….
    <b>Warning</b>: include_once(/home/lmnjeans/public_html/wp-content/themes/atelier/includes/plugin-includes.php): failed to open stream: No such file or directory in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>39</b>

    <b>Warning</b>: include_once(): Failed opening ‘/home/lmnjeans/public_html/wp-content/themes/atelier/includes/plugin-includes.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>39</b>

    <b>Warning</b>: include_once(/home/lmnjeans/public_html/wp-content/themes/atelier/includes/meta-boxes.php): failed to open stream: No such file or directory in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>135</b>

    <b>Warning</b>: include_once(): Failed opening ‘/home/lmnjeans/public_html/wp-content/themes/atelier/includes/meta-boxes.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/functions.php</b> on line <b>135</b>

    <b>Warning</b>: require_once(/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/inc/class.redux_instances.php): failed to open stream: No such file or directory in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/framework.php</b> on line <b>35</b>

    <b>Fatal error</b>: require_once(): Failed opening required ‘/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/inc/class.redux_instances.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in <b>/home/lmnjeans/public_html/wp-content/themes/atelier/includes/options/framework.php</b> on line <b>35</b>

    June 25, 2015 at 1:21 pm #188564
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Please send us your FTP details.

    Thanks,

    David.

    June 25, 2015 at 1:26 pm #188569
    lmnjeans
    Member
    Post count: 26

    I did already. I filled out the optional boxes with that info.

    June 25, 2015 at 1:28 pm #188572
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    No, they are your WP login credentials. We would need your FTP details for something like this. If you do not know these, ask your host to provide them to you.

    Thanks,
    David.

    June 25, 2015 at 1:34 pm #188580
    lmnjeans
    Member
    Post count: 26

    If I post it here, will everyone be able to see it?

    June 25, 2015 at 1:42 pm #188587
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Please use the private reply setting below the post editor. ‘Set as private reply’.

    Thanks.

    June 25, 2015 at 1:46 pm #188589
    lmnjeans
    Member
    Post count: 26

    Will do!

    June 25, 2015 at 1:46 pm #188590
    lmnjeans
    Member
    Post count: 26
    This reply has been marked as private.
    June 25, 2015 at 2:09 pm #188612
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, I am investigating now.

    David.

    June 25, 2015 at 2:32 pm #188633
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your site is now back up for me. If your admin loads without and CSS, please clear your cache.

    Thanks.

    June 25, 2015 at 2:48 pm #188641
    lmnjeans
    Member
    Post count: 26

    Back up for me too, thank you!

    June 25, 2015 at 2:54 pm #188643
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, no problem 🙂

    June 25, 2015 at 5:04 pm #188721
    lmnjeans
    Member
    Post count: 26

    My site is down again. Can you help again please?

     

    <b>Fatal error</b>: Call to undefined function sf_gopricing_list() in <b>/home/lmnjeans/public_html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php</b> on line <b>62</b>

    June 25, 2015 at 5:09 pm #188722
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you provide the exact steps you are doing that creates this error?

    Thanks,
    David.

    June 25, 2015 at 5:13 pm #188723
    lmnjeans
    Member
    Post count: 26

    I tried to upload demo content. May be you can do a fresh install of the them on my site?

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