New Landing › How can we help? › Cardinal › Shortcodes not working on new site.

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    Posted in: Cardinal
  • June 11, 2015 at 6:31 am #183443
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Developer of theme will assist you shortly.
    Thanks
    Mohammad

    June 11, 2015 at 6:37 am #183445
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mik

    I don’t think the same issue is present in Atelier – can you confirm if you get any console errors?

    – Ed

    June 11, 2015 at 11:17 am #183566
    mik
    Member
    Post count: 69
    This reply has been marked as private.
    June 11, 2015 at 11:41 am #183579
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That situation only happens when Woocommerce is not installed and active.

    Did some changes in your site that we will include in the next update, you need to clear all the browser cache so you can see the changes.

    -Rui

    June 11, 2015 at 12:00 pm #183586
    mik
    Member
    Post count: 69

    ok thanks

    June 11, 2015 at 12:35 pm #183594
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

    June 25, 2015 at 4:46 am #188296
    JackV
    Member
    Post count: 60

    Me too, did you figure it out?

    June 25, 2015 at 9:20 am #188384
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @JackV

    Can you provide admin access so I can sort this for you while the new update isn’t released?
    Use the private reply.

    -Rui

    June 25, 2015 at 11:29 am #188466
    JackV
    Member
    Post count: 60
    This reply has been marked as private.
    June 25, 2015 at 11:38 am #188474
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This is caused by an https configuration in the admin. I notice that the admin loads in https.

    When the shortcodes modal is launched it uses has standard practice the address in the General Settings of WordPress to build the url to the necessary files.

    Try to disable the functionality that changed the admin to https to see what happens.

    -Rui

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    Posted in: Cardinal
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