Shortcodes not working on new site.

[LADave]

Brand new wordpress install. No extra plugins. No extra themes besides 2015. Latest update. Browser plugins disabled. Firefox/chrome still no go.

Steps so far.

Install theme from zip.
Load preset content.

Doesn’t work with or without page builder.

Login included.

[Mohammad – SUPPORT]

Hi,
You did not mention your actual problem. Please explain your exact issue.
Thanks
Mohammad

[LADave]

While in the editor the short code links will not work. ie. I can not make a new button or dropcap or slider or anything in the swiftcode. I’m familiar with the builder and shortcodes from flexform and dante. I’ve gotten cardinal to work on a vps, but as I said this should be a brand new non conflicting setup. Thanks for help. Also a login was provided in the first message.

[Mohammad – SUPPORT]

Hi,
It seems any plugin conflict so please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
Thanks
Mohammad

[LADave]

I’m still having the same problem now on another server after lengthy setup. There are no plugins besides ones installed by Cardinal. Even those disabled the problem remains.

[LADave]

I installed Dante on the same installation and it works, shortcodes and all. Really need help with this.

[Mohammad – SUPPORT]

Hi,
Everything seems fine to me. Please clear the cache of browser and check for issue. You can check in another browser.
Thanks
Mohammad

[LADave]

I’ve checked from Firefox, Chrome, Internet Explorer. I’ve tried on a brand new windows installation from a brand new laptop. I tried shared hosting. I tried vps. I tried no plugins. I tried all plugins.

But it works for you though?

[Mohammad – SUPPORT]

Hi,
Just attach some marked screenshot to get your issues exactly. Because we understand wrong issue.
Thanks
Mohammad

[LADave]

Screenshot…

Attachments:

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[Mohammad – SUPPORT]

Hi,
Dont see any error in browser console. The developer of theme will assist you shortly.
Thanks
Mohammad

[studiodorus]

Hi LADave and Mohammed,

I’m having the same problems LADave has.

When i want to put in a shortcode (Cardinal theme) the shortcode generator resets and no content/shortcode is placed on the page.

Thats an error in my opinion.

Please let me know when you fix this problem or give me an update.

Thanks

[Rui Guerreiro – SUPPORT]

Hi,

We already replicate that issue and we are fixing it ASAP. Probably later today or tomorrow we will send an update.

Thanks
-Rui

[Swift Ideas – Ed]

Hi there,

We’ve already fixed this, will be fixed in the update we send out later on today.

Thanks,

– Ed

[mik]

Hi all i have same issue with Atelier