New Landing › How can we help? › Themeforest Theme Support › Flexform › Shortcode Inserter not Working

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    Posted in: Flexform
  • May 29, 2013 at 11:17 pm #6579
    jowalski
    Member
    Post count: 14

    I have been having problems using the shortcode inserter from the editor. It pops up the window and lets me make selections. Once I click the button to insert, it clears all of my settings and does not insert the shortcode

    May 31, 2013 at 3:24 pm #6706
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Hey,

    What plugins do you have active? Try disabling them one by one, testing each time if it works (might be a plugin conflict)

    Regards,
    ————————————————————————————————————

    Cosmin
    Support Assistant

    June 3, 2013 at 2:52 pm #6917
    jowalski
    Member
    Post count: 14

    Thanks for the tip .. . but it didn’t work. 🙁

    I deactivated all plugins and I have the identical response.

    This seems to be tied to a recent update to the theme. Didn’t have any issues 2 versions ago. Somewhere the “SwiftIdeas” icon was replaced with “[0]” in the editor. It has been since that replacement.

    Do you have a short-code cheat sheet? That would help me do what I’m trying to do.

    June 3, 2013 at 9:08 pm #6987
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Unfortunately we don’t have one yet.

    But the shortcode generator must work, can you please privately reply with your WP admin login, so I can try to see where the issue is coming from? Also, how did you update the theme?

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

    June 3, 2013 at 9:17 pm #6991
    jowalski
    Member
    Post count: 14
    This reply has been marked as private.
    June 3, 2013 at 9:20 pm #6993
    Cosmin – SUPPORT
    Member
    Post count: 3851
    This reply has been marked as private.
    June 3, 2013 at 9:29 pm #6997
    jowalski
    Member
    Post count: 14
    This reply has been marked as private.
    June 5, 2013 at 1:45 pm #7154
    Cosmin – SUPPORT
    Member
    Post count: 3851
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    June 5, 2013 at 1:58 pm #7165
    jowalski
    Member
    Post count: 14
    This reply has been marked as private.
    June 5, 2013 at 2:20 pm #7178
    Cosmin – SUPPORT
    Member
    Post count: 3851
    This reply has been marked as private.
    June 5, 2013 at 2:22 pm #7179
    jowalski
    Member
    Post count: 14

    I tried it in Chrome & IE. I think I also tried it in FF.

    June 5, 2013 at 2:24 pm #7183
    jowalski
    Member
    Post count: 14
    This reply has been marked as private.
    June 6, 2013 at 1:53 pm #7344
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Glad to hear it’s working now 🙂

    Regards,
    ————————————————————————————————————

    Cosmin
    Support Assistant

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    Posted in: Flexform
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