New Landing › How can we help? › Atelier › Shortcode help

Viewing 5 posts - 1 through 5 (of 5 total)
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    Posted in: Atelier
  • May 25, 2017 at 9:02 pm #326036
    Klarity
    Member
    Post count: 183

    Hi Guys,

    Im having a bit of an issue with the shortcode on this page – was wondering if you can help.

    It works over on this page here: https://glassfurniture.co.uk/product-category/glass-dining-table/

    But the same code does not work over here: https://glassfurniture.co.uk/product-brands/gallotti-radice/

    not sure what i’m doing wrong.

    Many thanks,

    May 26, 2017 at 9:39 am #326069
    David Martin – Support
    Moderator
    Post count: 20834

    Looks like you have not got the Page Builder active on that page.

    Please add a WP login for us to take a closer look.

    Thanks.

    May 27, 2017 at 9:46 am #326224
    Klarity
    Member
    Post count: 183
    This reply has been marked as private.
    May 29, 2017 at 12:28 pm #326296
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s because that is a custom taxonomy and it doesn’t work as standard.

    Will forward to the development team to see if there is anything on our side that is possible to do in a future update to render the shortcodes used in those custom taxonomies descriptions.

    -Rui

    May 30, 2017 at 3:31 pm #326469
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @Klarity

    You’d need to ask this question to YITH – as they generate this content, and the theme has no control over the output. All it needs is for shortcode processing to be enabled on the description output.

    Thanks,

    – Ed

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