Shortcode Generator

[Xeryus]

Did a search for this but found nothing in forum, When i click the short code icon in WYSIWYG it opens a box with 404, is this normal? i see no short code menu ” I’m assuming that’s what it is suppose to display” from other themes with this option.

[Cosmin – SUPPORT]

Hi,

Definitely not normal. What WordPress version / theme version are you running? Any plugins active? Also, what server are you on?

This could be a permission issue on your server too; let me know about those questions and we can take it from there.

Regards,
————————————————————————————————————

Cosmin – Support

[Xeryus]

No plugins installed
Latest version of WordPress
does this help with server?
Apache/2.2.23 (Unix) mod_ssl/2.2.23 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635

[Ben – SUPPORT]

Could you try a fresh install? Might have been an error on installing.

Does your hosting provider allow PHP and WordPress?

Thanks
Ben

[Xeryus]

Uninstalled Theme and uninstalled WP, reinstalled WP and new download of theme – problem still occurs.
tried older version of WP and made no difference.
Host says thousands of WP sites in their hosting, don’t know what my problem is.

[Xeryus]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi there,

This is likely due to server file/folder permissions, or something else server related.

Can you please try setting CHMOD 755 recursive for the /includes/sf_shortcodes folder. It may also be something set on your server that doesn’t allow the direct file access.

Let us know how you get on with the CHMOD.

– Ed

[Xeryus]

Was already 755, Ill ask a web design friend to have a peek, I’m a novice.

[Swift Ideas – Ed]

Ok, you might want to ask your host if they have anything set too.

– Ed

[Xeryus]

This resolved itself with the latest theme update.