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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shop Products Carousel not working on Mobile
- This topic has 14 replies, 7 voices, and was last updated 8 years by Rui Guerreiro – SUPPORT.
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Posted in: Neighborhood
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September 1, 2013 at 12:05 pm #19298
Hi, the shop products carousel seems to be not working on my iPhone 5. Both Chrome and Safari freeze when I scroll down the page as soon as I get to the carousel. I tried deleting the second line from my wp-includes/js/jquery.js file as instructed on another post, but made no difference.
Also, the header logo isn’t showing on mobile either.
http://humantested.com.auSeptember 3, 2013 at 4:25 pm #19626I will forward this to the developer as I don’t have this device ready.
September 3, 2013 at 5:46 pm #19668Hi there,
Please try this theme version (attached).
– Ed
January 18, 2015 at 11:16 pm #142236Hi there
I’m also getting this happening to me.
The page freezes and when it eventually comes back the carousel doesn’t show up.
I’m using the portfolio carousels on Neighborhood.
January 19, 2015 at 1:02 pm #142383Hi
Are you using the latest version of the theme? If so please provide a link so I can look into this
– Kyle
January 19, 2015 at 10:24 pm #142537Hi Kyle
Thanks for the response.
I’ve update the theme two weeks ago and am using the most recent version.
storquestudios.co.uk
January 20, 2015 at 12:21 am #142555Hi,
To me they are working fine in Chrome on Windows 7.
Did you cleared the browser cache after the last theme update? If not please try it.-Rui
January 31, 2015 at 9:50 pm #146020Hi Rui
Thanks for the response.
I’ve cleared cache, history and everything on my browser on my mobile phone and still get no carousel showing.
Only happening on my mobile.
Thanks
February 2, 2015 at 10:28 pm #146521Hi,
We already release another update.
Can you try to update, clear the cache and try again.If it doesn’t work for you please provide admin access using the private reply option.
-Rui
July 2, 2015 at 12:05 am #190827Hi all,
Sorry for pushing this old tread, but the same problem occurres on my installation. The product carousel is not clickable on iPhone. But it perfectly works on desktop. Using the iPhone 6 the shop images in the carousel function cannot be clicked. You can try yourself by scrolling down on the home page until “beliebteste ORNOS” where the images are displayed very well but cannot be clicked anyway.
Of course I am running the newest theme version. Please have a look with your iPhone on http://www.orno-design.de
Thanks and have a great day!
HubertusAttachments:
You must be logged in to view attached files.July 2, 2015 at 3:01 pm #191125Hi,
It seems an issue with the swipe event. can you provide ftp access so can get a workaround?
-Rui
July 2, 2015 at 3:06 pm #191130This reply has been marked as private.July 3, 2015 at 4:30 pm #191596Hi,
I had to disable the Swipe effect so the links can work because it’s not working properly.
Will need admin access to enable the nav indicators and to apply a custom css so you use the arrows in mobile to navigate in the mobile.
-Rui
July 3, 2015 at 5:16 pm #191616This reply has been marked as private.July 3, 2015 at 5:52 pm #191629Hi,
I’m seeing that is working in the desktop when you resize the browser but in my android the arrows aren’t showing.
can you check if it’s working on your mobile, clear the cache.
Thanks-Rui
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Posted in: Neighborhood
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