New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shipping cost not showing on cart

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    Posted in: Neighborhood
  • March 1, 2017 at 7:07 pm #315666
    cali75
    Member
    Post count: 48

    Hello,

    the shipping cost (in numbers) not showing at the shopping cart.
    Only shows only the titles of the different kind of shipments. (see image)

    I don’t want to appear the NOTE below: “Shipping and taxes are being calculated …”
    I don’t know why it is not calculating the costs already configured.

    Could you help me with this please?

    thank you very much for your help.
    best regards,
    c

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    March 2, 2017 at 8:26 pm #315832
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Just clarify, you mean the price should be 22.74 – the total sum of the product + the shipping?

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we take a look.

    March 6, 2017 at 1:12 pm #316017
    cali75
    Member
    Post count: 48

    HI David,

    OK. This is very weird. I don’t see Swift Framework Plugin, not installed, nor active or inactive. =/

    The price should be:
    24,00 € +
    5,00 € > Barcelona shipping “precio único” (see image)
    _________
    29,00 € > total amount for the client to pay.

    Thanks
    best regards,
    c

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    March 6, 2017 at 7:50 pm #316109
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In this case Neighborhood doesn’t use the SwiftFramework plugin.
    Can you try to activate the default WordPress theme(Twenty Seventeen) and check if the result is the same?

    If the result is the same then it’s something about the Woocommerce settings.

    -Rui

    March 7, 2017 at 1:47 pm #316188
    cali75
    Member
    Post count: 48

    Yes, the result is the same.

    =/

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    March 7, 2017 at 3:36 pm #316213
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Not sure exactly how shipping zones work. Try to check this documentation if you didn’t read it yet.
    https://docs.woocommerce.com/document/setting-up-shipping-zones/

    In this situation you need to contact Woocommerce support, something is wrong in your settings and don’t exactly what it is since we don’t have the same knowledge has the Woocommerce Support team.

    https://wordpress.org/support/plugin/woocommerce

    -Rui

    April 4, 2017 at 3:15 pm #319589
    cali75
    Member
    Post count: 48

    Hello,
    I want to post the solution for this issue. It was so simple. I was putting the € simbol in the cost box and you can only put numbers there. WooCommerce was not reading it.

    thanks
    best regards
    c

    April 4, 2017 at 4:54 pm #319617
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks for sharing, that shouldn’t be even allowed to avoid situations like this one.

    -Rui

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    Posted in: Neighborhood
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