New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shipping Calculator Glitching

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    Posted in: Neighborhood
  • January 18, 2017 at 12:33 am #310507
    Kiza Design
    Member
    Post count: 9

    Hi!

    I noticed that I’m not having very many checkouts, despite an increase in cart and checkout page views. After some testing, I discovered that the shipping calculator does not work well, and that may be deterring some from moving forward with the process.

    Upon selecting “United States” for my country, it displays State/County and two awkwardly placed text input boxes. When you click on one, it shoots you down to the footer of the website.

    When you scroll back up, the two inputs have been reduced down to one with a dropdown to select the state. When you hover over the single input box, it shows a “no” symbol cursor. If you click it anyway, it shoots you back down to the footer.

    If you click the dropdown, it shows up and immediately disappears.not allowing anyone to select their state.

    Can you help? I’ve attached images to help show what is happening. You cannot see the mouse that I described because of the removal for the screen shot.

    Thanks!!
    – Kiza McDonald

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    January 18, 2017 at 11:47 am #310561
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t login with those credentials. Can you check it?
    Besides the css issues, can you complete the order?

    -Rui

    January 23, 2017 at 5:21 pm #311170
    Kiza Design
    Member
    Post count: 9
    This reply has been marked as private.
    January 25, 2017 at 4:25 pm #311399
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. I’m seeing it fine.
    https://www.dropbox.com/s/zdzavyrkr3fycfi/Screenshot%202017-01-25%2015.23.53.png?dl=0

    What is your chrome version? Can you try in a different browser?

    -Rui

    January 27, 2017 at 11:23 pm #311708
    Kiza Design
    Member
    Post count: 9

    My Chrome version is 55.0.2883.95 (64-bit)

    I’m also seeing in Safari 9.1.2 (11601.7.7) as well. Desktop image is attached. It’s also happening on Mobile.

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    January 31, 2017 at 11:08 am #311989
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I’m fairly certain this is caused by all your JS errors:

    Please can you disable all plugins leaving only WooCommerce active and re-test.

    February 23, 2017 at 9:02 pm #314952
    Kiza Design
    Member
    Post count: 9

    Hi!

    After cleaning up the javascript errors with no change, I started turning off all of the plugins and turning them on one-by-one.

    The plugin that’s causing the issue is WP Ultimate Recipe. After testing each setting inside of WP Ultimate Recipe, I discovered that having “Use minified assets” (under Advanced) turned on is what caused the issue with the shipping calculator.

    Thanks for your help!

    February 23, 2017 at 9:16 pm #314956
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Talk with him, is in his interest to sort this issue.
    -Rui

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    Posted in: Neighborhood
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