Search result page doesn't display details

[AW]

Dear,

I do face issue with some search results.
exemple: I see the search result but not the details.

Thank you for help

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[David Martin – Support]

Please can you disable all plugins leaving only Swift Framework and WooCommerce active and re-test.

[AW]

I use ‘Search Everything’ plugin in order to improve the search module.

I do not specialy want to use this plugin but I need to be able to search for Product Author.

[AW]

The Search module works fine as soon as I set up the theme option “Header Search Post Type” to ‘Product’ and plugin “search everything” is disabled.
In any other situation the result is displayed but not the details.

Thanks for help.

[David Martin – Support]

Glad you got it working.

Closing ticket.

[AW]

It is not working.
I works only when I set up the search moduel to seach on Product.
If I setup the search module on ALL, I face the issue.

[Rui Guerreiro – SUPPORT]

Can you provide us admin access so we can turn that option on/off and have a look?
Thanks

-Rui

[AW]

This reply has been marked as private.

[David Martin – Support]

Hi Douglas,

Unfortunately, that integration customisation is beyond our scope of support as it is more work than a small customisation.

We only provide support for theme issues and at times basic customisations.

While we’d love to be able to support every customisation request, we simply don’t have the time.

We recommend that you seek a freelance developer if you need to make that customisation: http://www.swiftideas.com/customization/

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[AW]

Hello Rui,

Thank you for your suggestion.
I updated from 3.4.41 to 3.4.53 but it didn’t resolved the search result page issue.

I think the issue is into the result page.
When I search for example for “launch”, the box suggest me 1 article and 1 page. The page result announces two results but didn’t display them.

[screenshot enclosed]

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[David Martin – Support]

This is beyond the scope of support as mentioned above. I will assign to Rui for confirmation also.

[AW]

Hello David,

A native WordPress feature used by a Swiftideas theme to is out of scope ??????
There is clearly an issue on the result page and this page is from Neighborhood theme.

[David Martin – Support]

The Search supplied with the theme works as expected. You are talking about integrating compatibility for the plugin “search everything” if I understand correctly?

[AW]

Even when plugin ‘search everything’ is disabled it doesn’t work.

It works only when I set up the search module (tempalte setting) to seach on Products.
As soon as I setup the search module (tempalte setting) on ALL, I face the issue.

And this is the root reason why I installed ‘search everything’, I want to be able to search everything/ALL in my WP (especially Products’ Authors).