New Landing How can we help? Themeforest Theme Support Neighborhood Search result page doesn't display details

Viewing 15 posts - 1 through 15 (of 18 total)
  • #323779
    AW
    Member
    Post count: 32

    Dear,

    I do face issue with some search results.
    exemple: I see the search result but not the details.

    Thank you for help

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    #323781
    David Martin – Support
    Moderator
    Post count: 20834

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active and re-test.

    #324336
    AW
    Member
    Post count: 32

    I use ‘Search Everything’ plugin in order to improve the search module.

    I do not specialy want to use this plugin but I need to be able to search for Product Author.

    #324338
    AW
    Member
    Post count: 32

    The Search module works fine as soon as I set up the theme option “Header Search Post Type” to ‘Product’ and plugin “search everything” is disabled.
    In any other situation the result is displayed but not the details.

    Thanks for help.

    #324494
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got it working.

    Closing ticket.

    #324501
    AW
    Member
    Post count: 32

    It is not working.
    I works only when I set up the search moduel to seach on Product.
    If I setup the search module on ALL, I face the issue.

    #324503
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide us admin access so we can turn that option on/off and have a look?
    Thanks

    -Rui

    #326516
    AW
    Member
    Post count: 32
    This reply has been marked as private.
    #326892
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Douglas,

    Unfortunately, that integration customisation is beyond our scope of support as it is more work than a small customisation.

    We only provide support for theme issues and at times basic customisations.

    While we’d love to be able to support every customisation request, we simply don’t have the time.

    We recommend that you seek a freelance developer if you need to make that customisation: http://www.swiftideas.com/customization/

    #326897
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #326995
    AW
    Member
    Post count: 32

    Hello Rui,

    Thank you for your suggestion.
    I updated from 3.4.41 to 3.4.53 but it didn’t resolved the search result page issue.

    I think the issue is into the result page.
    When I search for example for “launch”, the box suggest me 1 article and 1 page. The page result announces two results but didn’t display them.

    [screenshot enclosed]

    Attachments:
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    #327437
    David Martin – Support
    Moderator
    Post count: 20834

    This is beyond the scope of support as mentioned above. I will assign to Rui for confirmation also.

    #327468
    AW
    Member
    Post count: 32

    Hello David,

    A native WordPress feature used by a Swiftideas theme to is out of scope ??????
    There is clearly an issue on the result page and this page is from Neighborhood theme.

    #327471
    David Martin – Support
    Moderator
    Post count: 20834

    The Search supplied with the theme works as expected. You are talking about integrating compatibility for the plugin “search everything” if I understand correctly?

    #327475
    AW
    Member
    Post count: 32

    Even when plugin ‘search everything’ is disabled it doesn’t work.

    It works only when I set up the search module (tempalte setting) to seach on Products.
    As soon as I setup the search module (tempalte setting) on ALL, I face the issue.

    And this is the root reason why I installed ‘search everything’, I want to be able to search everything/ALL in my WP (especially Products’ Authors).

Viewing 15 posts - 1 through 15 (of 18 total)

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