New Landing › How can we help? › Atelier › Search-field is giving errors

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    Posted in: Atelier
  • September 17, 2015 at 5:34 am #213916
    peter4576
    Member
    Post count: 168

    Following happens on search:

    1. The auto-suggest display, but then disappears. Pls see videoclip.
    2. I can truly click on result-URL and navigate to the product, fine, but when typing ENTER on a search, I get 0 search results all the time…

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    September 17, 2015 at 6:37 am #213937
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve.
    Thanks
    Mohammad

    September 18, 2015 at 6:48 pm #214632
    peter4576
    Member
    Post count: 168
    This reply has been marked as private.
    September 21, 2015 at 3:13 pm #215087
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Auto Suggest of search works perfect with fast server. Your server response is very slow that is cause to issue. You can check our demo site. Its working perfect there.
    Thanks
    Mohammad

    September 21, 2015 at 3:36 pm #215109
    peter4576
    Member
    Post count: 168

    Ok. I just thought it was weird that it loaded but then “unloaded”.

    September 22, 2015 at 5:20 pm #215481
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The AJAX search will update based on the live results it gets from the search input so it should always refine unless nothing is found for the search string.

    – David.

    September 22, 2015 at 6:23 pm #215508
    peter4576
    Member
    Post count: 168

    But did you see the video I uploaded?

    First it displayed 3 results, but then it loaded and ended up with only 1 result. Could be due to the slow server though…

    September 23, 2015 at 11:48 am #215713
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its due to your slow server response. Everything works perfect at our demo site.
    Thanks
    Mohammad

    September 23, 2015 at 1:17 pm #215747
    peter4576
    Member
    Post count: 168

    Thats weird. I just doubled the servercapacity..?

    September 24, 2015 at 10:39 am #216046
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I cannot repluca this error on our demo site: http://swiftideas.com/ Use the term Footwear.

    This would be related to your server/3rd party plugin.

    – David.

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