Saving not possible

[TiiPii]

Hi,

Saving is not possible when I want to edit my page. see screenshot. The logins are attached. please help.

thanks!

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[Rui Guerreiro – SUPPORT]

Hi,

Can you provide us the url of the page in the screenshot?
Thanks

-Rui

[TiiPii]

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[Rui Guerreiro – SUPPORT]

Something is wrong in your WordPress installation.

The screenshot below was taken with all the plugins deactivated and using the default WordPress theme Twenty Sixteen.

https://www.dropbox.com/s/od24aab40bbu2rt/Screenshot%202016-11-01%2010.48.56.png?dl=0

The WordPress Tinymce Editor is not loading properly, if you notice the editor bar used to add content isn’t loading, without this the page builder also won’t work properly.

My advice is to upload again the latest WordPress version files.

After that is also advised to update all plugins and the Atelier theme.

-Rui

[TiiPii]

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[Rui Guerreiro – SUPPORT]

Yes it is, because I left everything like it was before.
You need to download the WordPress files and upload them again to see if that sorts it.

-Rui

[TiiPii]

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[Rui Guerreiro – SUPPORT]

I meant to upload all the WordPress installation files.
https://wordpress.org/download/

-Rui

[TiiPii]

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[TiiPii]

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[Rui Guerreiro – SUPPORT]

Yes, you can re-install, and it’s better to backup.
We are already going beyond our support scope, can’t assist you in that kind of situation.

-Rui

[TiiPii]

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[Rui Guerreiro – SUPPORT]

It’s better to wait for your update it could be related with something wrong in your installation.

-Rui

[TiiPii]

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[TiiPii]

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