New Landing › How can we help? › Atelier › Saving not possible

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    Posted in: Atelier
  • October 31, 2016 at 6:07 pm #299659
    TiiPii
    Member
    Post count: 96

    Hi,

    Saving is not possible when I want to edit my page. see screenshot. The logins are attached. please help.

    thanks!

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    November 1, 2016 at 11:14 am #299741
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us the url of the page in the screenshot?
    Thanks

    -Rui

    November 1, 2016 at 11:18 am #299744
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 11:50 am #299752
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Something is wrong in your WordPress installation.

    The screenshot below was taken with all the plugins deactivated and using the default WordPress theme Twenty Sixteen.

    https://www.dropbox.com/s/od24aab40bbu2rt/Screenshot%202016-11-01%2010.48.56.png?dl=0

    The WordPress Tinymce Editor is not loading properly, if you notice the editor bar used to add content isn’t loading, without this the page builder also won’t work properly.

    My advice is to upload again the latest WordPress version files.

    After that is also advised to update all plugins and the Atelier theme.

    -Rui

    November 1, 2016 at 11:57 am #299754
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 12:02 pm #299757
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes it is, because I left everything like it was before.
    You need to download the WordPress files and upload them again to see if that sorts it.

    -Rui

    November 1, 2016 at 12:06 pm #299758
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 12:09 pm #299761
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I meant to upload all the WordPress installation files.
    https://wordpress.org/download/

    -Rui

    November 1, 2016 at 12:15 pm #299766
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 12:23 pm #299769
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 12:37 pm #299777
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, you can re-install, and it’s better to backup.
    We are already going beyond our support scope, can’t assist you in that kind of situation.

    -Rui

    November 1, 2016 at 12:43 pm #299782
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 12:55 pm #299792
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It’s better to wait for your update it could be related with something wrong in your installation.

    -Rui

    November 1, 2016 at 2:18 pm #299822
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
    November 1, 2016 at 3:23 pm #299837
    TiiPii
    Member
    Post count: 96
    This reply has been marked as private.
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