New Landing How can we help? Atelier Remove demo templates from elements – no response to ticket #269496, 3 weeks ago

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Atelier
  • #282918
    sorelh
    Member
    Post count: 169

    Hi

    I have written several times about the demo template pages which I cannot remove from my page templates. You gave me code which didn’t work, please can you have another look at how to remove all the demo templates from the saved elements?

    In my page templates all the demo pages are there and need to be removed, leaving my own page templates. This happened previously but you helped me sort it out by giving me code for the child theme, it has happened again on update (even though the child theme was not updated) and I want to be able to correct it again without it breaking my site as it did before. #269496 was the ticket number, I was told that if I updated it wouldn’t happen again but it has. Your reply which said you would look into it was:

    JUNE 28, 2016 AT 6:21 PM #277851
    Hi,

    Can you check things again?
    The code to remove the templates isn’t working, will need to check it in my development server.

    -Rui

    Please can you look into it and get back to me to let me know how to clear all your demo pages from my saved page templates.

    Thanks

    Sorel

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    #282990
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The user credentials aren’t working. Can you check it?
    Thanks

    -Rui

    #283012
    sorelh
    Member
    Post count: 169
    This reply has been marked as private.
    #283019
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #283020
    sorelh
    Member
    Post count: 169
    This reply has been marked as private.
    #283023
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.

    -Rui

Viewing 6 posts - 1 through 6 (of 6 total)

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