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New Landing › How can we help? › Themeforest Theme Support › Flexform › Recent problem with Theme option ! redirection 404 page
- This topic has 12 replies, 2 voices, and was last updated 9 years by Rui Guerreiro – SUPPORT.
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Posted in: Flexform
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September 23, 2014 at 2:13 pm #113765
Hi,
Today i decided to install the patch for the revolution slider (further to the envato email), and make all the updates too (for wordpress, for the flexform theme and for my plugins)
I took the opportunity to delete the other standart themes cause i don’t use them (one eleven etc…) in order to save space on my server.
But now i have a strange problem : when i click on “theme option”, i’m automatically redirected on a 404 page with an akward URL (here : mysite/wp-content/uploads/2013/11/woven.png). If i go backward, i’m redirected again on 404 but sometimes for another reason (mysite/wp-content/uploads/2013/11/cartographer.png).
And if i repeat the operation several times, i finish to arrive on the good page “theme option” (mysite/wp-admin/admin.php?page=sf_theme_options) without being redirected.
I think i’m redirected cause the back office doesn’t find several objects.png, and i don’t know where they are gone ! And why is it happenned ? Have you any idea ?(I thought it was due to the others themes i’ve deleted, so i re-installed them, but nothing changed. So i re-deleted them)
Thanks a lot and sorry for my english !
Antoine
Attachments:
You must be logged in to view attached files.September 23, 2014 at 2:21 pm #113772Hi,
Can you clear your cache? I accessed the theme options without any problem.
-Rui
September 23, 2014 at 3:03 pm #113792Mmh i don’t have any plugin dedicated to clean the cache… Have i to install one ?
Anyway, the problem comes when clicking on “theme options” in the sidebar of the back office, have you tried that ?
Thanks a lot for you precious help !
Antoine
September 23, 2014 at 3:10 pm #113795If you don’t have any cache plugin, just need to clear the browser cache.
I pressed in the top link and also in the left link and it works.-Rui
September 23, 2014 at 3:43 pm #113807I done that, but it still the same problem. Have you test it with firefox ?
However it seems to be good on Safari… :/ How is it possible ?
Thanks a lot !
September 23, 2014 at 3:50 pm #113809It works too with Chrome, but this bug still happen on firefox :/
September 24, 2014 at 10:51 am #114035I tested with Firefox and it’s also fine. It can only be cache issues in the browser.
-Rui
September 24, 2014 at 1:01 pm #114075Very strange, i tested all the ways to delete the cache, even cookies etc, even clean up all the computer with Onyx, but i still have this problematic redirection… It’s maddening !
Antoine
September 24, 2014 at 1:07 pm #114076Try to use only the browser that is working fine for now. When you have a chance test in another computer with Firefox. In mine it’s working fine, can send you a screenshot if would like.
-Rui
September 24, 2014 at 1:11 pm #114078It’s nice but i believe you 🙂 Ok i will work with safari for now, and test on firefox with another computer, and i’ll go back to you then.
Thanks !
A.
September 24, 2014 at 4:09 pm #114150ok Great.
-RuiSeptember 25, 2014 at 9:20 am #114364Indeed, it works on firefox with my other computer. I imagine the probleme exist only on my work computer, very difficult to explain !
Thanks for your help anyway
A.
September 25, 2014 at 9:42 am #114372No problem.
-Rui -
Posted in: Flexform
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