New Landing How can we help? Themeforest Theme Support Neighborhood product thumbnail issues

Viewing 8 posts - 1 through 8 (of 8 total)
  • #20475
    midnite
    Member
    Post count: 52

    Hello, great theme, having a couple of small issues.

    1) when i add a new product the thumbnail isn’t showing up on the mini new arrivals section near the footer. (Please see the first link on the next private post). The info is there, product name, price, but not the thumbnail.

    2) when i add a photo to the product gallery the thumbnail on that page is HUGE if there is only one product image. if i have more then one the sizes are good, just if there is one it’s huge. (please see the second and third links on the private post.)

    thanks for any help!

    #20476
    midnite
    Member
    Post count: 52
    This reply has been marked as private.
    #20771
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, can you let us know your wp-admin login details? I’d like to check your backend out. Cheers

    #20881
    midnite
    Member
    Post count: 52
    This reply has been marked as private.
    #21121
    Melanie – SUPPORT
    Member
    Post count: 11032

    I will have to forward this to another support staff, I cannot find out why this happens for you ๐Ÿ™ Cheers

    #21276
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Make sure you set the featured image for the product.

    That will fix both issues.

    Let me know, what you got.

    Thanks,
    laranz.

    #21344
    midnite
    Member
    Post count: 52

    Perfect, that worked! I didn’t realize the featured image is the main photo, I was adding the main photo to the gallery by mistake. Thanks for the support guys!

    #21508
    Melanie – SUPPORT
    Member
    Post count: 11032

    Fantastic ๐Ÿ™‚

Viewing 8 posts - 1 through 8 (of 8 total)

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