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    Posted in: Atelier
  • June 23, 2017 at 2:06 pm #329883
    Woye
    Member
    Post count: 34

    My clients specs are:

    OS: Windows 10 Pro
    Browser: Crome & Edge

    June 26, 2017 at 7:31 pm #330106
    David Martin – Support
    Moderator
    Post count: 20834

    For Windows 10 + Edge, it still works as expected:

    June 26, 2017 at 7:32 pm #330107
    David Martin – Support
    Moderator
    Post count: 20834

    I’ll need to ask the team to check also, seemingly I cannot replicate any issues from your two tickets.

    Thanks.

    July 25, 2017 at 9:07 am #331360
    Woye
    Member
    Post count: 34

    Any news on this?

    July 26, 2017 at 1:27 am #331361
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Woye,

    I’ve tested on multiple machines, across multiple browsers and operating systems and have been unable to see this issue in any. Are you able to see the issue across every device you’ve tested on, or only certain ones?

    Ed

    July 27, 2017 at 8:11 am #331364
    Woye
    Member
    Post count: 34

    Yes, I Can see the issue on my boyfriends Mac, my mac and my clients pc’s (multible computers at their office).

    July 28, 2017 at 1:59 am #331371
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Very odd. We had this issue a while back, but it was resolved, and I am able to see the fix is live on your site. I’ve tried again today on a few other machines and still can’t replicate? The only thing I can possibly imagine it is is caching of some sort.

    Have you tried viewing the site in a “Private” tab on Firefox?

    Ed

    July 28, 2017 at 10:18 am #331373
    Woye
    Member
    Post count: 34

    Yes I did, and it’s the same. My boyfriend is a developer, so he has looked at it and tested it in order to ensure, that it’s not caching.

    July 28, 2017 at 11:38 am #331374
    Woye
    Member
    Post count: 34
    This reply has been marked as private.
    July 28, 2017 at 11:38 am #331375
    Woye
    Member
    Post count: 34
    This reply has been marked as private.
    July 28, 2017 at 2:32 pm #331378
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please can you try installing this version of the Swift Framework plugin – http://swiftideas.d.pr/5z9nnc

    That should hopefully, sort it!

    Ed

    July 31, 2017 at 8:52 am #331382
    Woye
    Member
    Post count: 34

    Yayyy! That helped!!!!! Thanks
    Can I update the framework if there is updates in the future?

    July 31, 2017 at 10:17 am #331383
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Yes, Ed will merge these fixes into the future update. When the next version is released you will get the auto update notice.

    July 31, 2017 at 10:18 am #331384
    Woye
    Member
    Post count: 34

    Perfect. Thanks.

    July 31, 2017 at 12:03 pm #331385
    David Martin – Support
    Moderator
    Post count: 20834

    Glad to help!

    Thanks.

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