New Landing › How can we help? › Atelier › Product scrolls up in slider

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    Posted in: Atelier
  • May 30, 2017 at 12:19 pm #326430
    Woye
    Member
    Post count: 34

    Hi.

    When I scroll on the shop page on my clients site, the products scroll up over the top image/swift slider-image, on top of the shop page. The issue is in Firefox.

    Hope you can help me.

    Best regards
    Charlotte

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    June 1, 2017 at 8:28 am #326656
    Woye
    Member
    Post count: 34
    This reply has been marked as private.
    June 5, 2017 at 1:43 pm #326918
    David Martin – Support
    Moderator
    Post count: 20834

    The supplied login details are not working, can you check those and update?

    Test this in Theme Options => Custom CSS:

    #main-container {
	position: relative!important;
}
    June 6, 2017 at 8:26 am #327086
    Woye
    Member
    Post count: 34
    This reply has been marked as private.
    June 7, 2017 at 2:57 pm #327441
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot replicate this, what OS and browser is that screenshot for?

    I am on Mac + Chrome:

    June 9, 2017 at 9:09 am #327793
    Woye
    Member
    Post count: 34

    Hi.

    I’m in Firefox on a mac

    June 12, 2017 at 6:37 pm #328214
    David Martin – Support
    Moderator
    Post count: 20834

    On Mac + FF + Retina screen I still cannot replicate on this URL: http://access.aposave.com/medicines/

    Do you still experience this, after clearing the cache?

    June 13, 2017 at 4:43 pm #328489
    Woye
    Member
    Post count: 34

    Hi.

    Yes I still experience it. Actually I just got a to-do-list, with website-comments from my client, and they noticed it too. They’re on PC, so It’s not only on my mac.

    June 14, 2017 at 4:45 pm #328809
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @Woye
    Can you try to update to the latest SwiftFramework plugin and clear the cache?
    Check if your hosting company has some cache mechanism like CloudFlare or similar.

    -Rui

    June 23, 2017 at 1:32 pm #329863
    Woye
    Member
    Post count: 34

    Hi

    I’ve updated to the newest version of Swift framework (2.5.43) and cleared cache. But the products still scrolls up over slider:(

    I’ve also contacted the hosting, and there is no caching mechanism.

    June 23, 2017 at 1:39 pm #329866
    David Martin – Support
    Moderator
    Post count: 20834

    What OS/browser version does your client have?

    June 23, 2017 at 1:43 pm #329869
    Woye
    Member
    Post count: 34

    I don’t have my clients version here, but my version is 54.0. The problem is also in Firefox on my boyfriends computer.

    June 23, 2017 at 1:44 pm #329871
    Woye
    Member
    Post count: 34

    And my os is MacOS Sierra (10.12.5) (-also my boyfriends OS) and my client is on Windows

    June 23, 2017 at 1:49 pm #329875
    David Martin – Support
    Moderator
    Post count: 20834

    What version of Windows? Please ask for that and their browser version. There is no way I can replicate this.

    What screen size are you using?

    Are you using a retina display?

    June 23, 2017 at 1:56 pm #329878
    Woye
    Member
    Post count: 34
    This reply has been marked as private.
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