Product photos gone – so are there classes

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This topic has 5 replies, 3 voices, and was last updated 8 years by Kyle – SUPPORT.

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Posted in: Cardinal
January 27, 2016 at 7:33 pm #244278

OMDagency
Member

Post count: 15

I was contacted by a client about woocommerce product photos disappearing. Indeed the classes for the woocommerce images are gone, as well of the photos, on the swift product display (not individual product pages). Not sure how this happened – and the fix is wracking my brain. Any clue?

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January 27, 2016 at 7:36 pm #244282

David Martin – Support
Moderator

Post count: 20834

Hi,

Please update the theme version to 2.4.2.

WooCommerce 2.5 was a massive update and will need the theme to be updated + the Swift Framework plugin to 1.7+

Thanks.

January 27, 2016 at 7:40 pm #244283

OMDagency
Member

Post count: 15

Wow. That sounds incredibly annoying for you guys! How would you suggest I best update the theme – overwrite via FTP?

January 27, 2016 at 8:05 pm #244285

David Martin – Support
Moderator

Post count: 20834

Our lead dev’ Ed has been busy with the updates for sure!

Do you have the auto update notice? If you do not, I’d suggest making a backup and then using your FTP to overwrite it.

Thanks,
David.

January 27, 2016 at 8:08 pm #244287

OMDagency
Member

Post count: 15

Thanks, and good luck to you guys then – Always been a fan of Swift!

Cheers,
Thomas

January 28, 2016 at 9:58 am #244377

Kyle – SUPPORT
Moderator

Post count: 35880

No problem

Thanks David

– Kyle
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Posted in: Cardinal