Product images not showing properly in woocommerce

[studiodorus]

Hi

Ive got an problem with woocommerce not showing an images in one particular product.

Product image not showing properly
The product image doesn’t show unless I resize the browser as seen here:

http://rubyandrose.nl/winkel/amulet-eierstokkanker/

I saw you a post regardign the same issue. (http://www.swiftideas.com/forums/topic/product-images-and-related-products-not-showing/)
You gave him an update of uplift. Can i do the same?

Hope to hear from you soon.

– Dorus

[David Martin – Support]

Hi Dorus,

We resolved that previous issue in a recent update.

Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we take a look.

[studiodorus]

Hi David,

I know what you mean. Can we plan this to a specific time?
So i can make shure the client doesn’t freak out?

– Dorus

[Rui Guerreiro – SUPPORT]

Hi,

Just checked and the product images are displaying fine to me without resizing.
Can you try to clear the browser cache and try in a different browser?

-Rui

[studiodorus]

Hi Rui,

I flushed all cache and checked on firefox (main browser) and safari. I still have the same issue.
As you can see on the screenshot.

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[Rui Guerreiro – SUPPORT]

in Firefox it also doesn’t show the product image to me.
Can you somehow turn off the cache mechanism in your site to do a last test before sending the topic to the development team?

Thanks

-Rui

[studiodorus]

I would have to ask my hosting but it is strange it does this with te first and last item of the shop.
Mabey its somthing to go on?

1st item in shop: http://rubyandrose.nl/winkel/amulet-eierstokkanker/
last item in shop: http://rubyandrose.nl/winkel/tas-ruby-and-rose/

i will get back to you about turning the cache off.

[studiodorus]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Still the same. Will forward to our head developer.
It works fine on chrome, but not in Safari or Firefox.

-Rui

[studiodorus]

Oke thanks Rui.

– Dorus

[Swift Ideas – Ed]

Hi @studiodorus

How did you update? It looks like the /js/functions.js file is outdated. Please try replacing these files in the /js folder – http://swiftideas.d.pr/znfz/61c0cQLb

– Ed

[studiodorus]

This reply has been marked as private.

[Swift Ideas – Ed]

Glad I could help!

– Ed

[alexwright]

I am having this same issue. Just purchased the theme, so it’s up-to-date as far as I know – v1.3.14.

No product images show up unless I re-size the window by a pixel or two.

Happens in Safari, Chrome and Firefox.

Also, the following WooCommerce settings seem to have no change – the page pulls down the full size images no matter what settings I have in the sizes and regardless of running thumbnail re-sizing or even just uploading new images. Additionally, the WooCommerce lightbox feature never turns off :

Catalog Images 600×700px Hard Crop?
Single Product Image 600× 700px Hard Crop?
Product Thumbnails
60×70px Hard Crop?
Product Image Gallery Product Image Gallery Enable Lightbox for product images

Thanks.

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[David Martin – Support]

@alexwright – Please create a new thread so you can privately post your WP URL/login details for us.