Product Images

[Anonymous]

Hi there!

After uploading an image to a new product or existing product it disappears on the product page.
When we check the image true the inspector, the image suddenly shows up.
Onload it is always white/noting, except the image in the store.

Greetings,

Jsprs

[David Martin – Support]

Hi Jsprs,

What product is this for, can you link me to it? I cannot replicate locally initially.

Thanks.

[waldmanntamara]

I have the same issue here.
How did this get resolved?

Thank you!

Tamara

[Rui Guerreiro – SUPPORT]

@waldmanntamara

Do you have the latest versions of the theme and SwiftFramework?
Can you provide us your product link to check it?

-Rui

[Anonymous]

Hi there!

Sorry for the late reply.
But I didn’t do anything en don’t know how.
It’s fixed by ‘accident’ I supposed.
Good luck!

[David Martin – Support]

@waldmanntamara please add a WP login/URL so I can check this for you.

Thanks.

[waldmanntamara]

This reply has been marked as private.

[David Martin – Support]

Hi Tamara,

I need a URL also!

Thanks.

[waldmanntamara]

This reply has been marked as private.

[waldmanntamara]

I only have it with the products I added btw.
With the products of the dummy data => no problems.

[David Martin – Support]

Please set a featured image for the products that are missing the first image.

Thanks.

[waldmanntamara]

I don’t know what that is, i saw that a few import data changed the images etc.

But the product where I put a screenshot of in attachment for example has a featured image and doesn’t display.

Kind regards,

Tamara

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[David Martin – Support]

Hi Tamara,

Yes I see that, I’ll get a fix out for that asap. I will update you here when I have done so.

If you also add your FTP details, I can add the patch to your theme so you do not have to wait.

Thanks.

[Isdanielle]

Hi David I have the same problem and it occurs when I change the product category. When I attach the dummy categories or 1 new category “Reliëfglaskunst” the featured photo is visible. When I attach a new category like “handbeschilderde vase” the photo suddenly disappears. How can I fix this?

Best,

Danielle

[David Martin – Support]

Hi Danielle,

Can you add a link/login?

Thanks.